engVid quiz

Test your understanding of this English lesson

Test your understanding of the English lesson by answering these questions. You will get the answers and your score at the end of the quiz.

Next Question


Great lesson thank you very much for your education, God bless you for the work your doing.

Profile photo of stevencssm stevencssm

    Making telephone calls demands some previous practice, no doubt about it.

    Well, I would say that making telephone calls in any foreign/second language is always a real challenge for language learners. Practice makes the difference.


    Profile photo of Regino Regino

Thank you so much, Emma! This is really an useful lesson. It might help me a lot when I emigrate to Canada. I always have trouble in English telephoning.

Profile photo of leannlac leannlac

    hello my name is edwin a want to be your friend by my english is not strong

    Profile photo of edwinsoga edwinsoga

    Making telephone calls demands some previous practice, no doubt about it.
    Well, I would say that making telephone calls in any foreign/second language is always a real challenge for language learners. Practice makes the difference.


    Profile photo of Regino Regino

Good morning. Many thanks good lesson. I would like to explain to up charge

Profile photo of khalidse10 khalidse10

Great lesson :) thank you.

Profile photo of huda11 huda11


Profile photo of Muslim(Salyaf) Muslim(Salyaf)

Hello Emma! Thank you for this great lesson, it was very practical advice for people starting to work abroad or with foreigners, I used to be extremely nervous when I was just beginning to speak English on the phone, I wish I had known all of these tips before :)

Profile photo of ludmilaz ludmilaz

You are really a wonderful teacher, thank you :)

Profile photo of lislyly lislyly

Thanks a lot Emma, it was a very good lesson. I got 10 correct out of 10. You are the best. God bless you.

Profile photo of hanaahanaa1971 hanaahanaa1971

I got 8 correct out of ten

Profile photo of adolfomxl adolfomxl

Thanks I got 70%. You and Ms Rebecca are number one teaching wise and and only you on engvid are number one beauty wise. Today you are looking very comfortable and easy. Thanks very much again for great lesson.

Profile photo of Abdul Qayum Abdul Qayum

    Hi abdul. How are you?

    Profile photo of julio31 julio31


Profile photo of aliorvicky aliorvicky

Thank you so much. thank to such lessons I can see a difference between mentality of British and our people

Profile photo of Roman06 Roman06

9 :)

Profile photo of hungmai hungmai

Thank you dear Emma that was great, keep it on

Profile photo of Sediqyar Sediqyar

you are my one of the best teachers. thank you. I am looking forward further more on phone.

Profile photo of Rev.Rahula Rev.Rahula

how could this question to consider ok ?
10. Where can you practice phone English?
If I live in an English speaking country, I can practice with telemarketers when they call to sell something. (I won’t actually buy the product, just practice my English)
to practice phone english should i wast time of who are working telemarketer even-though i won’t buy !! i think it’s rudeness and selfishness this question has failed me

Profile photo of up2you up2you

I got 8 correct out of 10 :) I liked phone English practice with text books. But I had tried to call native teachers a few times when I was younger. I might be nervous, so I didn’t understand so much what they said.
Thank you, Emma. I also think smiling is important :)

Profile photo of Happy04 Happy04

thank uuuuuuuuuuuuuu =) can ask u when we use ” being and been plzzzzzzzzz help me Mss Emma

Profile photo of sami45 sami45

Thanks Emma ;-) ( informal )

Profile photo of Bobby Bobby

100, Thank you Emma!!! Could I to practice with you?

Profile photo of arandasergio arandasergio


    Profile photo of CedomirP CedomirP

Hello Emma, thanks for this very important tool and all of your advices. Sure next phone conversations I’ll feel more comfortable and relax.

Profile photo of Dennys Espinoza (Vzla) Dennys Espinoza (Vzla)

Hye emma.i appriciate your lession.it’s very usefull for me

Profile photo of Khairul Naim Khairul Naim

thank you so much…..

Profile photo of apana apana

Hi there, Serbia is on the line. I would like say to thank you, Emma. I am smiling. :)

Profile photo of CedomirP CedomirP

    …to say thank you… Just correcting myself.

    Profile photo of CedomirP CedomirP

Thanks Emma for the great tips .

Profile photo of hamdymostafa hamdymostafa

Thank you Emma,but i think in the test it was a little difficult in the meaning of the questions.

Profile photo of pafsilipoclub pafsilipoclub

Hello Emma, thank you for your lesson, I have 8 because I don’t understand “All of the above.” what mean this sentence please ?

Profile photo of ody joly ody joly

    I think all of the above means what was said before true or fall.Like
    She has an apple.
    She has one apple.
    All of the above is true.( :

    Profile photo of A Line A Line

Thank you very much Emma teacher, your tips were very useful for me. After I watched this lesson, I realized that I had a lot of problems in talking on phone.

Profile photo of mohammad.yaqub25 mohammad.yaqub25

Thank you…..ma’am.
You are my favorite teacher.I never miss any of your classes.Could you please and please take class regarding IELTS Writing task .
I hope you consider my request.
Have a great day!!

Profile photo of saranyarun saranyarun


Profile photo of muslim3 muslim3

Good job. Thank you for all advices :)

Profile photo of rynio rynio

Love the tips ! I got 8 correct out of 10 ! Thanks so much !

Profile photo of CeliaCosta CeliaCosta

hi emma am mohamed
please on the phone when we answeing do we say ” am mohamed” or “it’s mohamed”
could you please explain ?
thank you so much

Profile photo of MOHAMED33 MOHAMED33

    I often hear people say it’s (name) speaking.

    Profile photo of A Line A Line

great lesseo , and thanks

Profile photo of hamdijamel hamdijamel

Thank you for all lesson.Good job.

Profile photo of Kickboxer Kickboxer

Thank you so much :)

Profile photo of Clara Clara

i really liked it!

Profile photo of bobbit bobbit

Cool, i just start today and i think that this is a good way to learn English

Profile photo of alvarobaldovino alvarobaldovino

Hello Emma! I really liked this lesson! Could you tell us more expressions???

Profile photo of priharumi priharumi

i thank , they were very imprtent tips to help me how to talk on the telephon.

Profile photo of Milan1899 Milan1899

Thank you so much Emma

Profile photo of Kaderrr Kaderrr

Hai Emma…. thanks a lot for sharing these tips.. (try to smile)..

Profile photo of Fredy Pasau Fredy Pasau

HI,Emma! i am new here. You’r doing a great job.

Profile photo of shahzadbabar shahzadbabar

“””Where can you practice phone English??”””

could you please make me understand what’s difference between PRACTICE AND PRACTISE??? Actually i am little bit confused with these two words. please help me.!

Profile photo of Israfilkhan Israfilkhan

    I think practice is the noun and practise is the verb, but in American practice means both the noun and the verb.

    Profile photo of A Line A Line

    If you ask me you should Google all these words.
    and i’m sure you’re gonna get the right answer.

    Profile photo of sonu sonu

Thank you Emma. You have made great lessons.

Profile photo of A Line A Line

    Hi guy, u’re cambodian too, we’re country mate.

    Profile photo of Kram SophaNoch Kram SophaNoch

Thanks a lot for your kind help, Emma.

Profile photo of TharakaSamman TharakaSamman

This is really nice

Profile photo of mbk05 mbk05

thank you so much :)

Profile photo of acen acen


Profile photo of AlexMN AlexMN

great it’s very good

Profile photo of Hussein Allam Hussein Allam

100. Sorry, Emma, but the answer for the 3rd question sounds like: ‘U’ ass in uniform, ‘m’ ass in Mike, ‘a’ ass in Amanda, ‘r’ ass in Robert. Or: “You, ass in uniform” .

Profile photo of geotip geotip

thank you mam

Profile photo of shivivek shivivek



    HAVE A VERY GOOD ONE, Shivivek!

    Profile photo of sonu sonu

I love your lessons, Emma :)

Profile photo of Andrew Maliko Andrew Maliko

Thank you a lot Emma. Your lesson makes me confident to speak english on the phone :)

Profile photo of miiniihana miiniihana

I love all the guys and ladies here on engvid, they are amazing, Emma is a very beautiful and dynamic teacher . ^^ i just admire her and learn at the same time is like wash the eyes and learn ;)

Profile photo of marcusdzn marcusdzn

    pass to me your address facebook

    Profile photo of wellmac wellmac

Thanks a lot Emma all Your lesson are superbs

Profile photo of Jp74.fr Jp74.fr

Thanks! This lesson has been very usefull

Profile photo of UmbertoD UmbertoD

Thanks a lot Emma U R the Best!!
and would anyone here mind joining me at Skype
sharing English and having fun?
U can find me with: mrm.13740@gmail.com

Profile photo of mrm13740 mrm13740

thank you Emna,you are the best
at all

Profile photo of ghariani ghariani

thank you EMMA

Profile photo of Alfakharany Alfakharany

7/10. Lovely lesson

Profile photo of adalberto75 adalberto75

oh it was great and really useful for my phone speaking… engvid… thanks

Profile photo of knoo knoo

that is great ! thank you

Profile photo of Marwan. Marwan.

Thanks Emma :-D

Profile photo of Harrytran Harrytran

thank you for lesson

Profile photo of Hasan DOGAN Hasan DOGAN

I appreciate.

Profile photo of kilyong general kim kilyong general kim

Thank you very much, it help me a lot I trying to write every day a list one or two lines!! Ones again thank you!! God bless you!

Profile photo of luis123 luis123


Profile photo of King Mostafa BM King Mostafa BM

very good emma!

Profile photo of azikooo azikooo

Don’t make so many comments guys, she’s not gonna reply any comment.


Profile photo of sonu sonu

Good tips, thanks a lot!

Profile photo of famobs famobs

thank you, very useful lesson

Profile photo of bananeken bananeken

thanks alot ,it was really a nice lesson .
could you just please make some IELTS preparation videos like (vocabulary – grammar – writing easy ………) thanks alot .

Profile photo of samir samir

thank you Emma , it was really benificial …..

Profile photo of Nooragha Nooragha

Thanks, Emma,It was great and it has been very usefull.

Profile photo of upshur upshur

10x u a great…

Profile photo of Caucasian Boy Caucasian Boy

I really liked this video it’s so useful, thank you so much!

Profile photo of Zoaldyeck Zoaldyeck

thank you

Profile photo of Sana Nada Sana Nada

I would like to say much thanks,Emmi. Honestly, you are best.

Profile photo of Igor188 Igor188

Thank you for the great lesson!

Profile photo of AlexaGri AlexaGri

Thanks a lot, Emma

Profile photo of Rozenn Rozenn

Thanks!!! 9:)

Profile photo of antonio13 antonio13

Thanks a lot, Emma!

Profile photo of MelTupinamba MelTupinamba

Thank you so much, Prof. Emma

Profile photo of Majd.Hendawi Majd.Hendawi

Thanks..I’ve got 9 :)

Profile photo of ikoiko ikoiko

Hi,Emma, you are one of the most favorite teacher of mine. These tips absolutely give me a direction in telephoning foreigners, especially with customers. I have much more confidence now! Thank you.

Profile photo of Hung-Bao Wu Hung-Bao Wu

thank you my teacher Emma, i am nabil, n as in nuclear,a as in address, b is in booby,i as in improve. l as in lesson, *_^

Profile photo of nabildracula nabildracula

it was nice) you have my thanks))

Profile photo of Ruslan Ruslan

Thank you a lot I really enjoyed it.

Profile photo of famous2244 famous2244

thanks Emma >> you`re the best

Profile photo of Rasha nazar Rasha nazar

May I know who is calling?
No, you can’t!
May I know why?
No, You can’t!
Thanks for calling.
No, you can’t!

Profile photo of Ashifa Ashifa

Good job Emma .

Profile photo of asala asala

I learned a lot.

Profile photo of FranYU FranYU

thank very much Emma for this

Profile photo of kahlon kahlon

Good job thank you

Profile photo of Samad Omari Samad Omari


Profile photo of Anita Ruhal Anita Ruhal

Thanks a lot Emma. It’s really useful for me.

Profile photo of Kram SophaNoch Kram SophaNoch

In fact i face many problems on speaking on telephone but now i think that this vedio will help me to overcome my problems
really i don’t know how to thank you emma

Profile photo of abo abdou abo abdou

Thank you emma, great lesson ;)

Profile photo of andresk8 andresk8

Thanks for the class! You’re a nice teacher!

Profile photo of JuniorRJ JuniorRJ

Thank you and very useful in day today life

Profile photo of Narendiran Dhanapalan Narendiran Dhanapalan

Τhank you,Emma.

Profile photo of katerinapas1 katerinapas1

Smile 9 :)

Profile photo of santa33 santa33

I got ten out ten. haha
Have nice day friends.

Profile photo of vinhtb88 vinhtb88

you are a good teacher emma

Profile photo of ruizoscar ruizoscar

Hi Emma may i ask why in the cuiz in the first question the thierd answer consider wrong answer?
“Would I leave a message, please?”

Profile photo of 7ashayology 7ashayology

thanks so much

Profile photo of mohammad rafiq saqeb mohammad rafiq saqeb

Thanks for the lesson. Is fantastic learn english with your lesson.

Profile photo of roberto09 roberto09

I think this video comes in handy for the people who are trying to study English.

Profile photo of wuwangnong wuwangnong

Thank You

Profile photo of Hossam.adlan Hossam.adlan

Thanks Emma. 9 out of 10. Great!

Profile photo of IrisE IrisE

I liked it. congratulation Emma.

Profile photo of wellmac wellmac

Thank you very much medam.it has helped me .

Profile photo of Ramanjaneyulu Ramanjaneyulu

60%? :(

Profile photo of wither star123 wither star123

thank u emma

Profile photo of shamim shamim

what is an amazing tips. They are really helpful to me because I usually get nervous when I am on the phone. Thanks a lot.

Profile photo of Mr.Azzam Mr.Azzam

    Also, I got 100% on the test :)

    Profile photo of Mr.Azzam Mr.Azzam

Thank you emma. Your lectures always make my English improve for sure. I don’t have opportunity to talk to English speaker on the phone yet, but this video is absolutely helpful when I have to talk them.
I want to know more detail.
So, I look forward to new videos

Profile photo of KOKKE KOKKE

yup, why you know that i also don’t like talking on the phone? im trying to avoid it usually. thanks

Profile photo of yzab

Thank you so much Emma -I need to much practice english !

Profile photo of Noora alahbabi Noora alahbabi

hi Emma..I have problem that how to use modal verbs in all tenses.could u plz help me in that?

Profile photo of Shakir444 Shakir444

The best site ever to learn English… I’m loving it so much… thank u…

Profile photo of gersonfachiano gersonfachiano

thanks emma

Profile photo of ermeli ermeli

W oh, this one a little bit tricky for me.I got 50!

Profile photo of chisengakunda@rocketmail.com chisengakunda@rocketmail.com

hi Emma… your 8th tip made me smile

Profile photo of giuliah1 giuliah1

Thank you Emma. It is very important lesson for me. I’m very thankful to you…

Profile photo of Magamarabyan Magamarabyan

Thanks a lot. Could you please add more lessons related to this topic, where will be used more specific words for telephone conversation.

Profile photo of DuncanEdwards DuncanEdwards

Ifeel more confident thanks to your lessons. thank you

Profile photo of binalive binalive

hai emma, :-) thank you for your tips, its really useful. i have one trouble while i am speaking english. if i meet other language people i am comfortable to speak english but when i meet someone from my own language i am getting nervous to speak english actually i am struggling i can’t speak. can you help me, please??

Profile photo of Rajapriyasenthil Rajapriyasenthil

excellent Emma

Profile photo of Abdullah Athayi Abdullah Athayi

Excelent tips, Emma. Thank you.

Profile photo of Luiz Alberto Luiz Alberto

Thank you Emma~ You are so great teacher~God bless you and take care^^

Profile photo of Gloria Lee Gloria Lee

    HI! I belong to Jesus as well! From Brazil, serving the King of the Nations!

    Profile photo of tiagoamericoo tiagoamericoo

      Yes we are all His bride~ ^^ha ha nice to see you bro~

      Profile photo of Gloria Lee Gloria Lee

Thanks Emma for your great tips. Hope that I have chance to practice English speaking with someone :)

Profile photo of Thuy Pham Thuy Pham

thanks Emma that was very good. hi shamim? how old are you?

Profile photo of omidking omidking

thank you

Profile photo of fadi231 fadi231

you are the best teacher I have seen

Profile photo of hageke hageke

thnks alot ms Emma

Profile photo of Abdirahman haydra Abdirahman haydra

very usefull topic,, thanks

Profile photo of aslan015 aslan015

Thanks Emma for these useful telephne tips. They help you a lot to cope with formal/informal telephone calls.
I do like your vidio-lessons Emma.


Profile photo of Regino Regino


Profile photo of tiagoamericoo tiagoamericoo

well ,I would like to say thanks a lot for your valuable time .I sincerely appreciate your talent of teaching, respectable Emma Madam.

Profile photo of meeladniazi meeladniazi

That was really useful.It’s working.

Profile photo of Aarthi K Aarthi K

thanks you teacher….

Profile photo of rabeesh rabeesh

You’re such an amazing teacher ..

Profile photo of moe ahmed moe ahmed

Hello !
May i speak to Miss Emma, Please.

Profile photo of swtkinju swtkinju

Thank you Emma!

Profile photo of Lingqi Lingqi


It was a good video and it helped me.
thanks for the video Emma.

Profile photo of avinashn avinashn

May I speak to Mis. Emma!
It was very useful lesson. thanks Emma.


I got 10 correct out of 10 thank you so mutch Emma

Profile photo of fahad330 fahad330

Hi Emma,
thanks a lot for your useful lesson.
You’re a amazing teacher
take care

Profile photo of cep62 cep62

thanks a lot for your lesson

Profile photo of Jorge Rivas Jorge Rivas

Great….Thanks Emma

Profile photo of Joshisadanandan Joshisadanandan

Emma. You said “I” as a Erin, M as a Marry and A as a En. You speak Ema, but spell it Ime? It’s confusing. The same letters are speak out very different. I think you English need to reform the spelling.

Profile photo of artur72 artur72


Profile photo of Amaziiigh Amaziiigh

Thank you so much, Emma!

Profile photo of shivan2011 shivan2011

Thanks for such a clear explanation.

Profile photo of jigsam jigsam

Very nice video !

Profile photo of renatadac renatadac

Great Job

Profile photo of Mostafa Noor Mostafa Noor

Thank you Emma. I love this lesson.

Profile photo of krunu krunu

Nice! Thank you Emma.

Profile photo of anderson23 anderson23

Nice !Thank you Emma

Profile photo of Mgubii Mgubii

i got 100!thank u much!

Profile photo of anitiru anitiru

Thanks a lot Mrs Emma.

Profile photo of vincentjohn vincentjohn

thanks Emma…. its really helpful.

Profile photo of Afsana A bedin Khan Afsana A bedin Khan

You are a great teacher.

Profile photo of Xahid Xahid

Hardfall thanks for Emma. I would like to practice by skype:masumbsbc

Profile photo of kasmasum kasmasum

i got 90%

Profile photo of kasmasum kasmasum

thx so much for this lesson …It was helpful thx so much :)

Profile photo of Abdohurbli Abdohurbli

Hi Emma! I loved the class!! I’m going to use your tips! :) I want to learn English very well! :p

Profile photo of Loveee3 Loveee3

with all respect but May I ask who’s calling?
is not a doble question in a question.
thanks for your answer.

Profile photo of adonay adonay

GREAT!! ;)

Profile photo of Enery Enery

Thank you! I am so sorry, I scored 7 out 10

Profile photo of Daniel Mushi Daniel Mushi

your teaching is fantastic.

Profile photo of Taha dadkhah Taha dadkhah

thank you, Emma :)
Hi everyone, it’s nice to talk to all of you in English in order to practicing English and share your beautiful culture. please contact my facebook account: phùng tấn phát. thank you

Profile photo of tanphat tanphat

I love smile, I liked Emma’s smile :)

Profile photo of Ali Ali

Great lesson! Thank you … :) Emma teacher!

Profile photo of Prue Prue

Emma … I really enjoy your classes . Congrats !!!

Profile photo of locosta locosta

Emma ,
May I call you to practice conversation on the phone?
I am kidding but I really would appreciate that .

Profile photo of locosta locosta

Best Teacher

Profile photo of yousifwlda yousifwlda

OMG, WTF I got 7 I hope at least i could get 10 haaaaa>,<

Profile photo of Rizky Imanta Rizky Imanta

This lesson is very useful with me.Now I’m sure that I won’t get mistake on telephone anymore!

Profile photo of SherryA SherryA

Thanks, this lessons is Ok.

Profile photo of jorgealberto13 jorgealberto13

Emma, I have the same difficulty. I’m going to work hard to overcome this.

Profile photo of Alexander Alexander

This is so great,Thanks Emma.

Profile photo of Ndamono Ndamono


Profile photo of Ndamono Ndamono

i need some one to practise english with me please

Profile photo of nour00 nour00

    you can practice with me.

    Profile photo of elad28 elad28

Hi Emma,
Your teaching ability is perfect completely. Thanks for lesson and smile :)

Profile photo of hilalTR hilalTR

thank you Emma

Profile photo of osama osama osama osama

Great lesson!
Best Teacher :)

Profile photo of shaye shaye

i would like to think you for your efforts.

Profile photo of sofianagh sofianagh

Thank you very much. Do you know how I practice I have nobody to speak with so practice by taking dictionary over there common first names are given I am picking up formal one e.g Is Harry there , please ? This is Awais calling for Harry.I practice with different names Adam , bob , Chris , Daniel etc. God taan k hI na chrismas may dare saarieU n Koshun day . (English translation) GOD will give you lots of happiness in this Chrismas. Happy Chrismas.

Profile photo of awais77 awais77

Emma you are very nice,Thank You?
Good class

Profile photo of Raymond1954 Raymond1954

Hello Ms Emma!. I am very much fascinated by your teach methodology. Love it. May I know how to contact you through e-mail for any queries related to “grammar”? or Can I use these “posts” as a means to have communication with you? Eagerly awaiting for the response. :)


Profile photo of Manjula R Manjula R

Emma! I would to tell you one more thing… you are Amma ( meaning mother in south Indian languages) – Grammar Amma to me… I keep admiring your teaching… ;)

Profile photo of Manjula R Manjula R

I joined the course lest thaan 24 hours ego. I already how interesting it is.Thank you so much Emma and all the teachers.

Profile photo of Drof Drof

You are a great funny person Ms……
I wish you a great luck in your life Emma and will be glad to meet you somewhere.Thank you.

Profile photo of Abdullah kateb Abdullah kateb

We become to be nervous when answering the phone.
Most helpful tip of today’s lesson is “When we speak on the phone, we should smile ”
This is very important not only English but also native language.
Thank you so much Emma!

Profile photo of Yutaka Endo Yutaka Endo

Nice one.. Thanks!!

Profile photo of binujohn binujohn

It was my first test 70% thanks a lot

Profile photo of Carlos Barraza F Carlos Barraza F

Thanks you Emma.
It´s a wonder fast lessons.

Profile photo of Albert Albert

my english is not strong

Profile photo of manolete919 manolete919

Hi, Emma. I’ve looked to your all videos about telephone and eventually I can say heartily that I can talk on the phone without any hesitation. Thank you so much.

Profile photo of Roya Seferova Roya Seferova

ive got 6

Profile photo of Emad Daoowd Emad Daoowd

شكراً جزيلا it means many thanks

Profile photo of tamermamoon97 tamermamoon97

ive got 9

Profile photo of aaquibuddin aaquibuddin

Great lesson! Emma. Thanks.

Profile photo of Júlio César L Sousa Júlio César L Sousa

Wonderful Emma!

Profile photo of Mailer Mailer

thanks for teaching

Profile photo of samir)) samir))

Hi Emma,

Thanks for putting this together. I have seen many of your videos on youtube. And, I’m pretty much impressed by your teaching skill. I’ve scheduled my IETLS for 14th Nov – I would love to have online coaching from you. Would you mind to provide me online coaching?

Profile photo of Maulik.Prajapati Maulik.Prajapati

Thank you Emma. You have made great lessons.

Profile photo of mb ab mb ab

How to spell a word? Use NATO phonetic alphabet (Alfa, Bravo, Charlie, et..). Much clearer.

Profile photo of Bruges Bruges

Thanks Emma for teach us ,good lesson

Profile photo of kamhawe kamhawe

Thanks a lot dear Emma for this great lesson ^_^
about the last question,
in my Opinion, the 2nd choice is the best.
the first one wastes credits or increases the Tel. bill.
The 3d one wastes the seller’s time
and I dont like that>
its my peersonal Opinion ^_*
regards :)

Profile photo of Allooooshy Allooooshy

Thanks Emma!

Profile photo of Sarah2016 Sarah2016

it’s an important lesson thanks a lot teacher Emma :)

Profile photo of H75H H75H

thank you ,i like your lession!

Profile photo of little town little town

Thanks emma for this very useful tips on making a call. It would be very useful to me especially im practic8ng english. Because 8m planning on applying a job which is an call center agent. And this is very useful to me because i will know how to speak more polite on an phone coversation. Thank you again emma and have a nice day.😀😀

Profile photo of Ryan18 Ryan18

I looking for someone to speak with him.

Profile photo of elad28 elad28

Thank you Emma,You make me more confident when I conversation via telephone.

Profile photo of nisanat nisanat

your lessons are most helpful, and your expressions and teaching way is quitely helpful, you are an amazing teacher,I wish I would meet you someday whenever I come in canada

Profile photo of Ashusalmani Ashusalmani

Many thanks Ms Emma I got 8 points I need more study to get a high scores to your lesson ……I’ll try my best next quiz .

Profile photo of bellamari bellamari

Have a nice day!!! Thank you, Emma!!!!

Profile photo of Sérgio Sérgio

thanks emma

Profile photo of sitaramca sitaramca

Thanks Emma alots. You are a great teacher.

Profile photo of Tungds11 Tungds11

Thanks, Excellent tips, when I have the opportunity I will put it on practice

Profile photo of hramirez hramirez

It is very help full thank u Emma.

Profile photo of lalaya lalaya

Hey Emma!
Congratulations for the lesson. It’s really important for us (English students) to improve ours learning.

I’d like to congratulate all of you teachers for this amazing website.

Thanks a lot! ;)

Profile photo of Iremar Gomes dos Santos Iremar Gomes dos Santos

Thank you for your lesson. I liked your tips about practice with the answering machine and smile on the phone. i think that very good ideas and very helpful.

Profile photo of k0rnnny k0rnnny

Thanks Emma I learned a lot . I will use this tips on my workplace

Profile photo of mean27 mean27

guys i want to practice speaking English
i wish you help me to find guys interested in it like me
or tell me where can i do it

Profile photo of Manda102 Manda102

Don’t be direct, Use “may could would” instead of “I want”. Practice practice practice, practice more. Spelling you name in example. Pay attention to the number. ask if you don’t understand. remember the useful expressions. Use different sentence between formal and informal situation. Finally don’t forget to smile.
It’s a very helpful lesson.
Thank u Emma!

Profile photo of Bob1975 Bob1975

Hi Emma! I use the expression “May I help you?” This form is formal, or informal, or both?

Profile photo of cjcarvalho cjcarvalho

I’m learning … thank you Emma

Profile photo of marieleen marieleen

thank you Emma :))

Profile photo of kartal3827 kartal3827

Thanks Emma! I love you!

Profile photo of Phuongbb Phuongbb

I got 8 out of 10. That was fun. Thank you Emma once again.

Profile photo of Shimray Shimray

Thank you so much it is very helpful.

Profile photo of samer75 samer75

Can anybody help me to explain the meaning of “Hey,put Emma on for a sec.”?

Profile photo of leous leous

Thank you EMMA 😊
📞📞 ☎️☎️

Profile photo of mrtaltinok mrtaltinok

Thanks a lot. I got 9 but all my choices were green ( correct !) and now I don’t know which was not correct !

Profile photo of Soei Soei

Thank you Emma.

Profile photo of mustbi mustbi

very useful ! thanks Emma :)

Profile photo of apple2 apple2

Thanks, Emma. I got 90

Profile photo of nickandr nickandr

i think i put my feet on the right track … thanks Emma

Profile photo of hussein727 hussein727

thanks, Emma, that’s funny how I felt identified on this video. I have this problem with number especially with 30 and 13! hehe when I go the gas station and I ask to pay 30$ and they ask me many times how much I want to pay, I repeat 30 and they put 20!!! hehehehe

Profile photo of leocujia leocujia

Grad lesson. Tkanki you veraschap much 😊

Profile photo of Dorka1001 Dorka1001

I had got a call last Friday, but I really nervous and don’t understand what he talks about because my English is very weak, today is my third lesson, I will keep learning, thank you, Emma.

Profile photo of Julia Lin Julia Lin

Thank you Emma. I got a wrong answer to the last question of the quizz; it sounded so funny to me to use cold calls this way…

Profile photo of Tyrion Tyrion

You got 10 correct out of 10.

Thank you

Profile photo of KARTAL KARTAL

Emma, thank you very much. You are really a wonderful teacher! I really enjoy learning English with your videos… Thank you agayn! :)

Profile photo of Pavel Pavel

I got 9 correct

Profile photo of tamerb1245 tamerb1245

Wow I got 10 out of 10 .Thanks Emma

Profile photo of Shkruallah175@gmail.com Shkruallah175@gmail.com

Sorry this time I got 80 and thanks for this useful, and interesting lecture. Can I ask something Were you suffering form cold when you made this video because your voice is some different form all video.

Profile photo of Prashant2000 Prashant2000

    You’re wrong, look at her well.

    Profile photo of al willis al willis

thanks Emma.

Profile photo of S Chit Chit Win S Chit Chit Win

I got 90… Emma you are brilliant teacher. Thanks from Costa Rica

Profile photo of ElliottGuardigli ElliottGuardigli

Thanks ema your classe is helping me..

Profile photo of Sunday83 Sunday83


Profile photo of Naser500 Naser500

Thanks, Emma!

Profile photo of Eliana Elias Eliana Elias

this is awesome for the second time quiz I got again 9/10. thank you Emma it makes me feel more confident now but I need more practice too.

Profile photo of mariaKAT06 mariaKAT06

Thank you Ms. Emma.

Profile photo of Alex-1956 Alex-1956

Hi Emma, this lesson is useful to me. I’m trying to learn English online for free and this page and you guys are awesome. Thank you for you support.

Profile photo of Caminovaliente Caminovaliente

10/10! Wonderful! Today is a tried day, but I also keep learning English with Emma.

Profile photo of Jerry Gu Jerry Gu

A million thanks for your great lesson mam!It’s so useful on the telephone conversation.more informative,very clear.I really love your lesson as always.

Profile photo of Prasunan Prasunan
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