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Test your understanding of the English lesson by answering these questions. You will get the answers and your score at the end of the quiz.

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LEAVE A COMMENT

288 COMMENTS

Great lesson thank you very much for your education, God bless you for the work your doing.

stevencssm

    Making telephone calls demands some previous practice, no doubt about it.

    Well, I would say that making telephone calls in any foreign/second language is always a real challenge for language learners. Practice makes the difference.

    Regards

    Regino

Thank you so much, Emma! This is really an useful lesson. It might help me a lot when I emigrate to Canada. I always have trouble in English telephoning.

leannlac

    hello my name is edwin a want to be your friend by my english is not strong

    edwinsoga

    Making telephone calls demands some previous practice, no doubt about it.
    Well, I would say that making telephone calls in any foreign/second language is always a real challenge for language learners. Practice makes the difference.

    Regards

    Regino

Good morning. Many thanks good lesson. I would like to explain to up charge

khalidse10

Great lesson :) thank you.

huda11

Cool)

Muslim(Salyaf)

Hello Emma! Thank you for this great lesson, it was very practical advice for people starting to work abroad or with foreigners, I used to be extremely nervous when I was just beginning to speak English on the phone, I wish I had known all of these tips before :)

ludmilaz

You are really a wonderful teacher, thank you :)

lislyly

Thanks a lot Emma, it was a very good lesson. I got 10 correct out of 10. You are the best. God bless you.

hanaahanaa1971

I got 8 correct out of ten

adolfomxl

Thanks I got 70%. You and Ms Rebecca are number one teaching wise and and only you on engvid are number one beauty wise. Today you are looking very comfortable and easy. Thanks very much again for great lesson.

Abdul Qayum

    Hi abdul. How are you?

    julio31

Great.

aliorvicky

Thank you so much. thank to such lessons I can see a difference between mentality of British and our people

Roman06

9 :)

hungmai

Thank you dear Emma that was great, keep it on

Sediqyar

you are my one of the best teachers. thank you. I am looking forward further more on phone.

Rev.Rahula

how could this question to consider ok ?
10. Where can you practice phone English?
If I live in an English speaking country, I can practice with telemarketers when they call to sell something. (I won’t actually buy the product, just practice my English)
to practice phone english should i wast time of who are working telemarketer even-though i won’t buy !! i think it’s rudeness and selfishness this question has failed me

up2you

I got 8 correct out of 10 :) I liked phone English practice with text books. But I had tried to call native teachers a few times when I was younger. I might be nervous, so I didn’t understand so much what they said.
Thank you, Emma. I also think smiling is important :)

Happy04

thank uuuuuuuuuuuuuu =) can ask u when we use ” being and been plzzzzzzzzz help me Mss Emma

sami45

Thanks Emma ;-) ( informal )

Bobby

100, Thank you Emma!!! Could I to practice with you?

arandasergio

    :D

    CedomirP

Hello Emma, thanks for this very important tool and all of your advices. Sure next phone conversations I’ll feel more comfortable and relax.

Dennys Espinoza (Vzla)

Hye emma.i appriciate your lession.it’s very usefull for me

Khairul Naim

thank you so much…..

apana

Hi there, Serbia is on the line. I would like say to thank you, Emma. I am smiling. :)

CedomirP

    …to say thank you… Just correcting myself.

    CedomirP

Thanks Emma for the great tips .

hamdymostafa

Thank you Emma,but i think in the test it was a little difficult in the meaning of the questions.

pafsilipoclub

Hello Emma, thank you for your lesson, I have 8 because I don’t understand “All of the above.” what mean this sentence please ?

ody joly

    I think all of the above means what was said before true or fall.Like
    She has an apple.
    She has one apple.
    All of the above is true.( :

    A Line

Thank you very much Emma teacher, your tips were very useful for me. After I watched this lesson, I realized that I had a lot of problems in talking on phone.

mohammad.yaqub25

Thank you…..ma’am.
You are my favorite teacher.I never miss any of your classes.Could you please and please take class regarding IELTS Writing task .
I hope you consider my request.
Have a great day!!

saranyarun

thanks

muslim3

Good job. Thank you for all advices :)

rynio

Love the tips ! I got 8 correct out of 10 ! Thanks so much !

CeliaCosta

hi emma am mohamed
please on the phone when we answeing do we say ” am mohamed” or “it’s mohamed”
could you please explain ?
thank you so much

MOHAMED33

    I often hear people say it’s (name) speaking.

    A Line

great lesseo , and thanks

hamdijamel

Thank you for all lesson.Good job.

Kickboxer

Thank you so much :)

Clara

i really liked it!

bobbit

Cool, i just start today and i think that this is a good way to learn English

alvarobaldovino

Hello Emma! I really liked this lesson! Could you tell us more expressions???

priharumi

Hello,
i thank , they were very imprtent tips to help me how to talk on the telephon.
thanks

Milan1899

Thank you so much Emma

Kaderrr

Hai Emma…. thanks a lot for sharing these tips.. (try to smile)..

Fredy Pasau

HI,Emma! i am new here. You’r doing a great job.

shahzadbabar

“””Where can you practice phone English??”””

could you please make me understand what’s difference between PRACTICE AND PRACTISE??? Actually i am little bit confused with these two words. please help me.!

Israfilkhan

    I think practice is the noun and practise is the verb, but in American practice means both the noun and the verb.

    A Line

    If you ask me you should Google all these words.
    and i’m sure you’re gonna get the right answer.
    bye!

    sona123

Thank you Emma. You have made great lessons.

A Line

    Hi guy, u’re cambodian too, we’re country mate.

    Kram SophaNoch

Thanks a lot for your kind help, Emma.

TharakaSamman

This is really nice

mbk05

thank you so much :)

acen

Thanks

AlexMN

great it’s very good

Hussein Allam

100. Sorry, Emma, but the answer for the 3rd question sounds like: ‘U’ ass in uniform, ‘m’ ass in Mike, ‘a’ ass in Amanda, ‘r’ ass in Robert. Or: “You, ass in uniform” .

geotip

thank you mam

shivivek

    DEAR, IT’S NOT ‘MAM’ BUT IT’S ”MA’AM” .
    HOPE YOU’RE NOT GONNA SPELL IT WRONG AGAIN!

    AND OF COURSE

    HAVE A VERY GOOD ONE, Shivivek!

    sona123

I love your lessons, Emma :)

Andrew Maliko

Thank you a lot Emma. Your lesson makes me confident to speak english on the phone :)

miiniihana

I love all the guys and ladies here on engvid, they are amazing, Emma is a very beautiful and dynamic teacher . ^^ i just admire her and learn at the same time is like wash the eyes and learn ;)

marcusdzn

    pass to me your address facebook

    wellmac

Thanks a lot Emma all Your lesson are superbs

Jp74.fr

Thanks! This lesson has been very usefull

UmbertoD

Thanks a lot Emma U R the Best!!
and would anyone here mind joining me at Skype
sharing English and having fun?
U can find me with: mrm.13740@gmail.com

mrm13740

thank you Emna,you are the best
at all

ghariani

thank you EMMA

Alfakharany

7/10. Lovely lesson

adalberto75

oh it was great and really useful for my phone speaking… engvid… thanks

knoo

that is great ! thank you

Marwan.

Thanks Emma :-D

Harrytran

thank you for lesson

Hasan DOGAN

I appreciate.

kilyong general kim

Thank you very much, it help me a lot I trying to write every day a list one or two lines!! Ones again thank you!! God bless you!

luis123

THANKS A LOT EMMA

King Mostafa BM

very good emma!

azikooo

Don’t make so many comments guys, she’s not gonna reply any comment.

WELL, THE LESSON WAS COOL.

sona123

Good tips, thanks a lot!

famobs

thank you, very useful lesson

bananeken

thanks alot ,it was really a nice lesson .
could you just please make some IELTS preparation videos like (vocabulary – grammar – writing easy ………) thanks alot .

samir

thank you Emma , it was really benificial …..

Nooragha

Thanks, Emma,It was great and it has been very usefull.

upshur

10x u a great…

Caucasian Boy

I really liked this video it’s so useful, thank you so much!

Zoaldyeck

thank you

Sana Nada

I would like to say much thanks,Emmi. Honestly, you are best.

Igor188

Thank you for the great lesson!

AlexaGri

Thanks a lot, Emma

Rozenn

Thanks!!! 9:)

antonio13

Thanks a lot, Emma!

MelTupinamba

Thank you so much, Prof. Emma

Majd.Hendawi

Thanks..I’ve got 9 :)

ikoiko

Hi,Emma, you are one of the most favorite teacher of mine. These tips absolutely give me a direction in telephoning foreigners, especially with customers. I have much more confidence now! Thank you.

Hung-Bao Wu

thank you my teacher Emma, i am nabil, n as in nuclear,a as in address, b is in booby,i as in improve. l as in lesson, *_^

nabildracula

it was nice) you have my thanks))

Ruslan

Thank you a lot I really enjoyed it.

famous2244

thanks Emma >> you`re the best

Rasha nazar

May I know who is calling?
No, you can’t!
May I know why?
No, You can’t!
Thanks for calling.
No, you can’t!
Lolz

Ashifa

Good job Emma .

asala

I learned a lot.

FranYU

thank very much Emma for this

kahlon

Good job thank you

Samad Omari

THANKS ALOT MAM

Anita Ruhal

Thanks a lot Emma. It’s really useful for me.

Kram SophaNoch

In fact i face many problems on speaking on telephone but now i think that this vedio will help me to overcome my problems
really i don’t know how to thank you emma

abo abdou

Thank you emma, great lesson ;)

andresk8

Thanks for the class! You’re a nice teacher!

JuniorRJ

Thank you and very useful in day today life

Narendiran Dhanapalan

Τhank you,Emma.

katerinapas1

Smile 9 :)

santa33

I got ten out ten. haha
Have nice day friends.

vinhtb88

you are a good teacher emma

ruizoscar

Hi Emma may i ask why in the cuiz in the first question the thierd answer consider wrong answer?
“Would I leave a message, please?”

7ashayology

thanks so much

mohammad rafiq saqeb

Thanks for the lesson. Is fantastic learn english with your lesson.

roberto09

I think this video comes in handy for the people who are trying to study English.

wuwangnong

Thank You

Hossam.adlan

Thanks Emma. 9 out of 10. Great!

IrisE

I liked it. congratulation Emma.

wellmac

Thank you very much medam.it has helped me .

Ramanjaneyulu

60%? :(

wither star123

thank u emma

shamim

what is an amazing tips. They are really helpful to me because I usually get nervous when I am on the phone. Thanks a lot.

Mr.Azzam

    Also, I got 100% on the test :)

    Mr.Azzam

Thank you emma. Your lectures always make my English improve for sure. I don’t have opportunity to talk to English speaker on the phone yet, but this video is absolutely helpful when I have to talk them.
I want to know more detail.
So, I look forward to new videos

KOKKE

yup, why you know that i also don’t like talking on the phone? im trying to avoid it usually. thanks

yzab

Thank you so much Emma -I need to much practice english !

Noora alahbabi

hi Emma..I have problem that how to use modal verbs in all tenses.could u plz help me in that?

Shakir444

The best site ever to learn English… I’m loving it so much… thank u…

gersonfachiano

thanks emma

ermeli

W oh, this one a little bit tricky for me.I got 50!

chisengakunda@rocketmail.com

hi Emma… your 8th tip made me smile

giuliah1

Thank you Emma. It is very important lesson for me. I’m very thankful to you…

Magamarabyan

Thanks a lot. Could you please add more lessons related to this topic, where will be used more specific words for telephone conversation.

DuncanEdwards

Ifeel more confident thanks to your lessons. thank you

binalive

hai emma, :-) thank you for your tips, its really useful. i have one trouble while i am speaking english. if i meet other language people i am comfortable to speak english but when i meet someone from my own language i am getting nervous to speak english actually i am struggling i can’t speak. can you help me, please??

Rajapriyasenthil

excellent Emma

Abdullah Athayi

Excelent tips, Emma. Thank you.

Luiz Alberto

Thank you Emma~ You are so great teacher~God bless you and take care^^

Gloria Lee

    HI! I belong to Jesus as well! From Brazil, serving the King of the Nations!

    tiagoamericoo

      Yes we are all His bride~ ^^ha ha nice to see you bro~

      Gloria Lee

Thanks Emma for your great tips. Hope that I have chance to practice English speaking with someone :)

Thuy Pham

thanks Emma that was very good. hi shamim? how old are you?

omidking

thank you

fadi231

you are the best teacher I have seen

hageke

thnks alot ms Emma

Abdirahman haydra

very usefull topic,, thanks

aslan015

Thanks Emma for these useful telephne tips. They help you a lot to cope with formal/informal telephone calls.
I do like your vidio-lessons Emma.

Regards

Regino

JESUS BLESS YOU EMMA! YOU ARE AN EXCELLENT TEACHER…

tiagoamericoo

well ,I would like to say thanks a lot for your valuable time .I sincerely appreciate your talent of teaching, respectable Emma Madam.

meeladniazi

That was really useful.It’s working.

Aarthi K

thanks you teacher….

rabeesh

You’re such an amazing teacher ..
blessed

moe ahmed

Hello !
May i speak to Miss Emma, Please.

swtkinju

Thank you Emma!

Lingqi

Hello,

It was a good video and it helped me.
thanks for the video Emma.

avinashn

May I speak to Mis. Emma!
It was very useful lesson. thanks Emma.

KOOROSHTALEBI

I got 10 correct out of 10 thank you so mutch Emma

fahad330

Hi Emma,
thanks a lot for your useful lesson.
You’re a amazing teacher
take care

cep62

thanks a lot for your lesson

Jorge Rivas

Great….Thanks Emma

Joshisadanandan

Emma. You said “I” as a Erin, M as a Marry and A as a En. You speak Ema, but spell it Ime? It’s confusing. The same letters are speak out very different. I think you English need to reform the spelling.

artur72

THANK YOU EMMA…

Amaziiigh

Thank you so much, Emma!

shivan2011

Thanks for such a clear explanation.

jigsam

Very nice video !

renatadac

Great Job

Mostafa Noor

Thank you Emma. I love this lesson.

krunu

Nice! Thank you Emma.

anderson23

Nice !Thank you Emma

Mgubii

i got 100!thank u much!

anitiru

Thanks a lot Mrs Emma.

vincentjohn

thanks Emma…. its really helpful.

Afsana A bedin Khan

You are a great teacher.

Xahid

Hardfall thanks for Emma. I would like to practice by skype:masumbsbc

kasmasum

i got 90%

kasmasum

thx so much for this lesson …It was helpful thx so much :)

Abdohurbli

Hi Emma! I loved the class!! I’m going to use your tips! :) I want to learn English very well! :p

Loveee3

with all respect but May I ask who’s calling?
is not a doble question in a question.
thanks for your answer.

adonay

GREAT!! ;)

Enery

Thank you! I am so sorry, I scored 7 out 10

Daniel Mushi

your teaching is fantastic.

Taha dadkhah

thank you, Emma :)
Hi everyone, it’s nice to talk to all of you in English in order to practicing English and share your beautiful culture. please contact my facebook account: phùng tấn phát. thank you

tanphat

I love smile, I liked Emma’s smile :)

Ali

Great lesson! Thank you … :) Emma teacher!

Prue

Emma … I really enjoy your classes . Congrats !!!

locosta

Emma ,
May I call you to practice conversation on the phone?
:)
I am kidding but I really would appreciate that .
Regards

locosta

Best Teacher

yousifwlda

OMG, WTF I got 7 I hope at least i could get 10 haaaaa>,<

Rizky Imanta

This lesson is very useful with me.Now I’m sure that I won’t get mistake on telephone anymore!

SherryA

Thanks, this lessons is Ok.

jorgealberto13

Emma, I have the same difficulty. I’m going to work hard to overcome this.

Alexander

This is so great,Thanks Emma.

Ndamono

Wonderful.

Ndamono

i need some one to practise english with me please

nour00

    you can practice with me.

    elad28

Hi Emma,
Your teaching ability is perfect completely. Thanks for lesson and smile :)

hilalTR

thank you Emma

osama osama

Great lesson!
Best Teacher :)

shaye

i would like to think you for your efforts.

sofianagh

Thank you very much. Do you know how I practice I have nobody to speak with so practice by taking dictionary over there common first names are given I am picking up formal one e.g Is Harry there , please ? This is Awais calling for Harry.I practice with different names Adam , bob , Chris , Daniel etc. God taan k hI na chrismas may dare saarieU n Koshun day . (English translation) GOD will give you lots of happiness in this Chrismas. Happy Chrismas.

awais77

Emma you are very nice,Thank You?
Good class

Raymond1954

Hello Ms Emma!. I am very much fascinated by your teach methodology. Love it. May I know how to contact you through e-mail for any queries related to “grammar”? or Can I use these “posts” as a means to have communication with you? Eagerly awaiting for the response. :)

Regards
Manjula

Manjula R

Emma! I would to tell you one more thing… you are Amma ( meaning mother in south Indian languages) – Grammar Amma to me… I keep admiring your teaching… ;)

Manjula R

I joined the course lest thaan 24 hours ego. I already how interesting it is.Thank you so much Emma and all the teachers.

Drof

You are a great funny person Ms……
I wish you a great luck in your life Emma and will be glad to meet you somewhere.Thank you.

Abdullah kateb

We become to be nervous when answering the phone.
Most helpful tip of today’s lesson is “When we speak on the phone, we should smile ”
This is very important not only English but also native language.
Thank you so much Emma!

Yutaka Endo

Nice one.. Thanks!!

binujohn

It was my first test 70% thanks a lot

Carlos Barraza F

Thanks you Emma.
It´s a wonder fast lessons.

Albert

my english is not strong

manolete919

Hi, Emma. I’ve looked to your all videos about telephone and eventually I can say heartily that I can talk on the phone without any hesitation. Thank you so much.

Roya Seferova

ive got 6

Emad Daoowd

شكراً جزيلا it means many thanks

tamermamoon97

ive got 9

aaquibuddin

Great lesson! Emma. Thanks.

Júlio César L Sousa

Wonderful Emma!

Mailer

thanks for teaching

samir))

Hi Emma,

Thanks for putting this together. I have seen many of your videos on youtube. And, I’m pretty much impressed by your teaching skill. I’ve scheduled my IETLS for 14th Nov – I would love to have online coaching from you. Would you mind to provide me online coaching?

Maulik.Prajapati

Thank you Emma. You have made great lessons.

mb ab

How to spell a word? Use NATO phonetic alphabet (Alfa, Bravo, Charlie, et..). Much clearer.

Bruges

Thanks Emma for teach us ,good lesson

kamhawe

Thanks a lot dear Emma for this great lesson ^_^
about the last question,
in my Opinion, the 2nd choice is the best.
the first one wastes credits or increases the Tel. bill.
The 3d one wastes the seller’s time
and I dont like that>
its my peersonal Opinion ^_*
regards :)

Allooooshy

Thanks Emma!

Sarah2016

it’s an important lesson thanks a lot teacher Emma :)

H75H

thank you ,i like your lession!

little town

Thanks emma for this very useful tips on making a call. It would be very useful to me especially im practic8ng english. Because 8m planning on applying a job which is an call center agent. And this is very useful to me because i will know how to speak more polite on an phone coversation. Thank you again emma and have a nice day.😀😀

Ryan18

I looking for someone to speak with him.

elad28

Thank you Emma,You make me more confident when I conversation via telephone.

nisanat

your lessons are most helpful, and your expressions and teaching way is quitely helpful, you are an amazing teacher,I wish I would meet you someday whenever I come in canada

Ashusalmani

Many thanks Ms Emma I got 8 points I need more study to get a high scores to your lesson ……I’ll try my best next quiz .

bellamari

Have a nice day!!! Thank you, Emma!!!!

Sérgio

thanks emma

sitaramca

Thanks Emma alots. You are a great teacher.

Tungds11

Thanks, Excellent tips, when I have the opportunity I will put it on practice

hramirez

It is very help full thank u Emma.

lalaya

Hey Emma!
Congratulations for the lesson. It’s really important for us (English students) to improve ours learning.

I’d like to congratulate all of you teachers for this amazing website.

Thanks a lot! ;)

Iremar Gomes dos Santos

Thank you for your lesson. I liked your tips about practice with the answering machine and smile on the phone. i think that very good ideas and very helpful.

k0rnnny

Thanks Emma I learned a lot . I will use this tips on my workplace

mean27

guys i want to practice speaking English
i wish you help me to find guys interested in it like me
or tell me where can i do it

Manda102

Don’t be direct, Use “may could would” instead of “I want”. Practice practice practice, practice more. Spelling you name in example. Pay attention to the number. ask if you don’t understand. remember the useful expressions. Use different sentence between formal and informal situation. Finally don’t forget to smile.
It’s a very helpful lesson.
Thank u Emma!

Bob1975

Hi Emma! I use the expression “May I help you?” This form is formal, or informal, or both?

cjcarvalho

I’m learning … thank you Emma

marieleen

thank you Emma :))

kartal3827

Thanks Emma! I love you!

Phuongbb

I got 8 out of 10. That was fun. Thank you Emma once again.

Shimray

Thank you so much it is very helpful.

samer75

Can anybody help me to explain the meaning of “Hey,put Emma on for a sec.”?

leous

Thank you EMMA 😊
📞📞 ☎️☎️

mrtaltinok

Thanks a lot. I got 9 but all my choices were green ( correct !) and now I don’t know which was not correct !

Soei

Thank you Emma.

mustbi

very useful ! thanks Emma :)

apple2

Thanks, Emma. I got 90

nickandr

i think i put my feet on the right track … thanks Emma

hussein727

thanks, Emma, that’s funny how I felt identified on this video. I have this problem with number especially with 30 and 13! hehe when I go the gas station and I ask to pay 30$ and they ask me many times how much I want to pay, I repeat 30 and they put 20!!! hehehehe

leocujia

Grad lesson. Tkanki you veraschap much 😊

Dorka1001

I had got a call last Friday, but I really nervous and don’t understand what he talks about because my English is very weak, today is my third lesson, I will keep learning, thank you, Emma.

Julia Lin

Thank you Emma. I got a wrong answer to the last question of the quizz; it sounded so funny to me to use cold calls this way…

Tyrion

You got 10 correct out of 10.

Thank you

KARTAL

Emma, thank you very much. You are really a wonderful teacher! I really enjoy learning English with your videos… Thank you agayn! :)

Pavel

I got 9 correct

tamerb1245

Wow I got 10 out of 10 .Thanks Emma

Shkruallah175@gmail.com

Sorry this time I got 80 and thanks for this useful, and interesting lecture. Can I ask something Were you suffering form cold when you made this video because your voice is some different form all video.

Prashant2000

    You’re wrong, look at her well.

    al willis

thanks Emma.

S Chit Chit Win

I got 90… Emma you are brilliant teacher. Thanks from Costa Rica

ElliottGuardigli

Thanks ema your classe is helping me..

Sunday83

THANK YOU EMMA

Naser500

Thanks, Emma!

Eliana Elias

this is awesome for the second time quiz I got again 9/10. thank you Emma it makes me feel more confident now but I need more practice too.

mariaKAT06

Thank you Ms. Emma.

Alex-1956

Hi Emma, this lesson is useful to me. I’m trying to learn English online for free and this page and you guys are awesome. Thank you for you support.

Caminovaliente

10/10! Wonderful! Today is a tried day, but I also keep learning English with Emma.

Jerry Gu

A million thanks for your great lesson mam!It’s so useful on the telephone conversation.more informative,very clear.I really love your lesson as always.

Prasunan

9/10
Thanks Emma

Ezequiel10

Thank you Emma..

Lanka Sri Lanka

useful tips

jlduran

well knowing how to respond to my phone calls, may God bless the work of your hand

khalaw naabo

wow i got 7 out of 10 and i appriciate how i command the response of the quiz. and i am hear to learn thanks teacher.

Jooph

Thank you for useful tips

Orazzius
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