Customer Service English: The H.E.A.R.T. Approach

Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step.

Thank you very much Teacher Emma. I would like to give us some IELTS lessons especially in speaking and writing.

abdelzizalouche

Dear Ms Emma, mistakes belong to human beings at all. Now I know how to use this helpful HEART method you taught. THANKS YOU! :-)

Arminius

Thanks Emma, I got 10 correct out of 10.

kimurasan

Wonderful lesson!

Vershalegse

Hello Emma,
I have been following you for over five years on this very useful English website. All your lessons are great. We could not thank you enough for what you have done for us, you have helped us in improving English in many sectors.
Is this wonderful lesson an upgraded version of your previous one LAST APPROACH where L stands for listen, A for apologise, S for solve and T for thank?