engVid quiz

Test your understanding of this English lesson

Test your understanding of the English lesson by answering these questions. You will get the answers and your score at the end of the quiz.
To ask a caller to wait briefly on the phone, it's best to say:

If the person the caller is asking for is already speaking to someone on another phone, he/she is:

If the person the caller is asking for is not there to take the call, it's helpful to say:

If someone leaves a message for you to call them and you call them back, you can say that you're _______ their call.

If you want to make sure that you write down a name accurately, you can say "Could you _____ that for me, please?"

If you're having technical difficulties making a phone call, you can say, "I can't get ______."

If you can't hear the other person's voice very clearly, you can say:

On a mobile phone call, if the signal is bad and there are short gaps in the other person's voice, you can tell them:

If you try to call someone and they're already using the phone, you can say the line is busy or:

If you get a phone call from a stranger, asking for someone you don't know, you can say, "Sorry, I think you've got the _____ number."

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137 Comments on “Real English: Speaking on the phone”

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Thanks Gill for teaching this, it ll helpful for me :)….

Tuesday, May 23rd 2017

    Gill you are the best .Thanks

    Tuesday, May 23rd 2017

      Useful expressions Gill; but I don´t think I am going to use them since my phone is always dead (LOL).

      When it occasionally rings, I never pick it up because I know beforehand that the line is always busy. But when I seldom do it, no one is on the phone!

      Thanks for sharing these lesson with us Gill. Don’t forget to call me up please.

      Take care, have a great day!

      Wednesday, May 24th 2017

      Sure i ll get in touch u . lets start practice , i ll contact yu via skype…..

      Saturday, May 27th 2017

    Ten out of ten :D

    Sunday, June 4th 2017

Thank you , a very useful lesson !

Tuesday, May 23rd 2017

Thanks Gill

Tuesday, May 23rd 2017

Dear Ma’am Gill,
You are doing really well job.Fantastic lecture about phone vocabulary.
Keep it up.

Tuesday, May 23rd 2017

Thanks for your video Gill. It’s very useful.
Hello to all. I’m Oleh from Ukraine and I want to find people to learn speaking English with me. My English level is about pre-Intermediate and if you want to improve my English skills together with me call to my SKYPE: sfinksne

Tuesday, May 23rd 2017

Thanks Gill, this lesson was great.

Tuesday, May 23rd 2017

Thanks Gill, it was very useful!

Tuesday, May 23rd 2017

Thank you so much, teacher Gill, for giving me the lesson of “Phone vocabulary ” in English. Really cool.

Tuesday, May 23rd 2017

Great lesson

Tuesday, May 23rd 2017

Caller: Operator! Operator! Call me an ambulance!
Operator: Okay. You’re an ambulance!

Thanks Gill, useful lesson:)

Tuesday, May 23rd 2017

Thanks for your great lessons, teacher Gill.
It’s really fun and very useful.

Tuesday, May 23rd 2017

Thanks Gill
it is a great lesson

Tuesday, May 23rd 2017

I really appreciate that clear and useful lesson. Than you Gill

Tuesday, May 23rd 2017

helpful sentences to use in our speaking on phone thanks Gill for your clearly lesson

Tuesday, May 23rd 2017

Thank you Gill. I liked this lesson.

Tuesday, May 23rd 2017

Hello Gill:

I’ve got 3 things to mention:
1. the phrase “Sorry, he’s on the other line” is a clear example of the weirdness of English. I’ve been told that In English you HAVE to have a subject in every sentence, but here, I don’t see a problem in saying “Sorry, is on the other line”, because it’s OBVIOUS we’re talking about HE (or HIM).
2. When you tried to write with the back part of the marker I instinctively said “the pill granny, the pill”. Hahaha, don’t be mad at me, it’s a joke.
3. The phrase “There’s no-one of that name here” is not a good one here in Argentina because kidnappers try to use this trick to plan their future virtual kidnaps and, doing this, they know the name X is not one they can use.

Thanks & greets from Argentina (Hope it is from England someday)

Tuesday, May 23rd 2017

Thanks Gill. Score 10/10

Tuesday, May 23rd 2017

I have been thinking and counting all the sentences and expressions that teacher Gill has explained us, they are about 26 to 30 sentences to learn and remember but there aren’t very difficult, the only way it’s to practice them. By luck, I have remembered that in aviation is used the communication skills usually, if you want to check the line, you transmit to the ATC (Air Traffic Controller) the expression, RADIO CHECK, and he or she answers with five possibilities, which are, 5 for “Perfectly readable”, 4 for “Readable”, 3 for “Readable with difficulty”, 2 for “Readable now and then” and 1 for “Unreadable”, in this video class would be for me , “I read 5” or “radio 5” or “Perfectly readable”. Thanks a lot, teacher Gill, this review of telephone expressions is very useful.

Tuesday, May 23rd 2017

    I have just written two wrong sentences, they would be alright so, “…they aren’t very difficult or there aren’t many difficulties…”, and the second would be, “…in aviation are used the communication skills…”

    Tuesday, May 23rd 2017

It was very useful, many thanks :)

Tuesday, May 23rd 2017

Thank you so much Gill for this excellent lesson

Tuesday, May 23rd 2017

Great lesson! So useful! Thanks Gill!

Tuesday, May 23rd 2017

Off Topic.

I wonder if I’m the only one to think that Gill or Jade or Benjamin or one of their relatives might have been in Manchester last night.
From me:

“Feel condolences to your fellow countrymen.”

Wednesday, May 24th 2017

    As far as I know, all our British teachers are based in London, but thank you for your concerns.

    Wednesday, May 24th 2017

Good lesson from good and awesome teacher.
Many thanks Gill,

Wednesday, May 24th 2017

Nice lesson useful for me thanks you a lot Teacher

Wednesday, May 24th 2017

Let me understand how to communicate with people politely from the lesson. Gill is a awesome teacher. Thank you a lot.

Wednesday, May 24th 2017

Thank you very much.

Wednesday, May 24th 2017

Hello everyone, it was a good lesson, I try to study every day.

Wednesday, May 24th 2017

Thanx a lot Gill for a very helpful lesson, per usual. Like your pronounciation.

Wednesday, May 24th 2017

Thank you very much Gill!!
As far as I know, if you want to talk to somebody through the phone and somebody else picks up the phone, it is also correct to say: “Can I get through (name of the person), please???
Is that right or am I wrong????

Wednesday, May 24th 2017

    Hi knopfler86 — your suggestion isn’t quite right — if you’re talking to someone on the phone, even if they are not the person you want to talk to, you have already ‘got through’, ie made the connection. It’s better to say “Could I speak to (name), please?” All the best!

    Friday, June 2nd 2017

      Thank you for your explanation Gill!!!I understand now the idea.
      All the best ;)

      Friday, June 2nd 2017

thank you teacher, it was excelente class

Wednesday, May 24th 2017

Hello Gill. It was a very useful lesson. Thanks a lot.

Wednesday, May 24th 2017

Thanks teacher. It’s very helpful

Thursday, May 25th 2017

thanks perfect

Thursday, May 25th 2017

Thank you for this wonderful lesson

Saturday, May 27th 2017

Thank you for this amazing lesson!

Saturday, May 27th 2017

Thanks Gill for teaching this, it was a wonderful lesson and very useful for me.

Saturday, May 27th 2017

Thank you gill pointing to the english speaking

Monday, May 29th 2017

Thanks so much.You are excellent teacher

Monday, May 29th 2017

Good teacher. Thanks Gill!

Thursday, June 1st 2017

She is a very nice, and I will enjoy his concil about how to tell on the phone.

Friday, June 2nd 2017

thank you for everything

Saturday, June 3rd 2017

    well.go fight

    Sunday, July 9th 2017

Hi Gill! I loved your class and the way that you teach! You won a fan. Thanks so much!

Saturday, June 3rd 2017

God bless you Gill.

Sunday, June 4th 2017


Monday, June 5th 2017

Nice chapter thanks!

Sunday, June 11th 2017

very helpful thanks for your study..

Wednesday, June 14th 2017

Thanks Gill, that it’s helpful.

Sunday, June 18th 2017

Thank you :D

Wednesday, June 21st 2017

    hello.See an acquaintance.haha

    Thursday, June 29th 2017

Thank you ~ teacher…고맙습니다.^^

Friday, June 23rd 2017

Hello Gill!

That’s a quite useful lesson not only when we are speaking English but also when we are speaking our own languages. Sometimes we sound rude or impolite on the phone for not following these rules.

Moreover, I have always wanted to learn this vocabulary which is so helpful in our everyday life.

Thanks one more time!

Saturday, June 24th 2017

Thanks alot, It is very helpful

Tuesday, June 27th 2017

Thank You!

Wednesday, June 28th 2017

thanks a lot Gill! Amazing teacher!

Wednesday, June 28th 2017

Thanks Gill, excellent and interesting lesson

Thursday, June 29th 2017

thanks.itis very good lesson

Saturday, July 1st 2017

Thanks Gill, you have an excellent way of teaching.

Sunday, July 2nd 2017

Got 9. The line is engaged. Thanks a lot. Really like the lesson and keep learning here.

Thursday, July 6th 2017

thank you Miss Gill

Friday, July 7th 2017

Gill,you are greate teacher :-)

Wednesday, July 12th 2017

Thank you Gill, it was interesting

Monday, July 17th 2017

Thanks Gill :)

Wednesday, July 19th 2017

6 corect out of 10

Tuesday, July 25th 2017

Thank you for your lesson.

Sunday, July 30th 2017

Thanks a lot. It is a very useful lesson. Well done!

Wednesday, August 2nd 2017

Thanks for the lesson….nice one!

Thursday, August 10th 2017

Gill you are of a great great help thanks you

Wednesday, August 16th 2017

Thanks,Gill,very useful lesson,as usual.

Tuesday, August 29th 2017

Thanks Gill…

Friday, September 1st 2017

thank you very much, this help me a lot

Wednesday, September 13th 2017

useful one.. Gill many thanks to you

Thursday, September 21st 2017

Thank you, Gill! You are an excellent teacher.
I love your teaching style, make English learning more fun and interesting.
Thanks again.

Monday, September 25th 2017

I got ten out of ten.

Tuesday, October 3rd 2017

thank you. thank you. thank you.

Thursday, October 5th 2017

very good

Tuesday, October 10th 2017

Excellent lesson.Thank you.

Thursday, October 26th 2017

Thank you, Gill, a very useful lesson.

Sunday, October 29th 2017

thanks Gill we learn a lot ith you
you’re a very good teatcher and you’re lovely !!

Sunday, November 19th 2017

thank you a lot teacher it is a great lesson and helpfill to me .

Monday, December 11th 2017

Thank you so much its really helpful

Wednesday, December 20th 2017

Thank you Gill for another amaizing lesson. Could you please give a lesson on punctuation if possible?

Monday, December 25th 2017

thanks so much, that’s very useful

Sunday, January 7th 2018

it is very good ,so much interesting !

Wednesday, January 10th 2018

very useful vocabulary. thanks for your lesson

Wednesday, January 10th 2018

Thanks a lot! Very useful lesson.

Saturday, January 13th 2018

Thanks a lot teacher Gill ! Very useful lesson.

Saturday, January 13th 2018

Very helpful, thank you

Sunday, January 14th 2018

Thanks, Gill. Very useful one. Much appreciated.

Friday, January 19th 2018


Monday, February 26th 2018

than you.

Tuesday, February 27th 2018


Saturday, March 10th 2018

thanks very much Gill, It had help me a lot.

Wednesday, March 21st 2018

Thank you very much!I’m feeling much confident now!

Monday, April 2nd 2018

thanks Gill, it is very helpful for me although I am a kid

Wednesday, April 4th 2018

I got 10 correct out of 10 :D

Thank you very very much, Gill!

Wednesday, April 11th 2018

very good

Thursday, June 21st 2018

Thank you so much.

Sunday, June 24th 2018

Thank you very much.

Friday, July 13th 2018

Good lesson teacher,thank you !!!

Saturday, July 14th 2018

thank you gill,You are a wonderful teacher

Sunday, July 15th 2018

thank you Gill

Monday, September 10th 2018

it is my third full degree , My sweaty teacher

Tuesday, September 11th 2018

thank you Gill.

Wednesday, September 12th 2018

Thanks was good class

Monday, December 3rd 2018


Wednesday, January 2nd 2019

Thank you Gill.

Wednesday, January 9th 2019

Thanks so much

Tuesday, January 29th 2019

I think, in case of dialling a wrong number, to be more polite someone should reply, “Sorry, It’s a bad number. It’s not your fault. It is the fault of that bad number!” :)

Sunday, February 10th 2019

thank you very much

Friday, March 22nd 2019

Ten out of ten! Much obliged, Gill!

Saturday, March 23rd 2019

Thanks Gill, it’s absolutely useful and great lesson.

Monday, May 6th 2019

I got it all correct. Thanks, Gill that was an awesome lesson.

Monday, May 20th 2019

thanks mr GILL, i appreciate you for your efforts which is supporting for students, and continue your supports us,

all the best,

Wednesday, July 3rd 2019

Thank you Gill.that was usefull.

Friday, July 19th 2019

I got 90/100.

Wednesday, July 24th 2019

Thank you Gill.
It’s a very useful lesson.

Saturday, July 27th 2019

Thanks a lot
I got 10 correct of 10
I am so happy

Friday, August 23rd 2019

Thanks my dear Gill

Sunday, September 15th 2019

10/10 Hi, Gill! I like your lessons very much.

Sunday, October 6th 2019

Thanks, this video is very helpful for me

Friday, November 29th 2019

Dear Gill
Very nice and helpful lesson
Many thanks

Sunday, January 5th 2020

thank you very very much, Gill!

Wednesday, January 22nd 2020

Thank you so much Gill that was very helpful from you.

Sunday, April 5th 2020

Thanks a lot, Gill!

… and now, I can earing you clarity.
These lessons are very important or those are cool.
Bye and see you next, class!

Thursday, April 9th 2020

Thank a lot teacher.

Sunday, April 12th 2020

Thank you Gill!

Tuesday, April 14th 2020


Sunday, April 19th 2020

Thank you madam, its very helpful.

Sunday, May 10th 2020

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