Are you afraid to answer the phone or make calls in English? This is very common among English learners because it is more difficult to understand a new language over the phone than face-to-face. In this lesson, I will cover all the different situations and problems that come up during phone calls, and show you how to solve them easily. I will also give you useful expressions you can use over the phone to make the call go more smoothly. Don’t forget to do the quiz at the end to practice your phone conversation skills!
Thanks Gill for teaching this, it ll helpful for me :)….
Arulhiro
Gill you are the best .Thanks
mieto1969
Useful expressions Gill; but I don´t think I am going to use them since my phone is always dead (LOL).
When it occasionally rings, I never pick it up because I know beforehand that the line is always busy. But when I seldom do it, no one is on the phone!
Thanks for sharing these lesson with us Gill. Don’t forget to call me up please.
Take care, have a great day!
Regino
Sure i ll get in touch u . lets start practice , i ll contact yu via skype…..
Arulhiro
Ten out of ten :D
Excellent
Thank you , a very useful lesson !
Natalia
Thanks Gill
hilalsud
Dear Ma’am Gill,
You are doing really well job.Fantastic lecture about phone vocabulary.
Keep it up.
Thanks
Suleman76
Thanks for your video Gill. It’s very useful.
Hello to all. I’m Oleh from Ukraine and I want to find people to learn speaking English with me. My English level is about pre-Intermediate and if you want to improve my English skills together with me call to my SKYPE: sfinksne
OlehFromUkraine
Thanks Gill, this lesson was great.
marcos alexandre
Thanks Gill, it was very useful!
fabiohribeirosilva
Thank you so much, teacher Gill, for giving me the lesson of “Phone vocabulary ” in English. Really cool.
wanida2517
Great lesson
Thanks
Mouhcine tene
Caller: Operator! Operator! Call me an ambulance!
Operator: Okay. You’re an ambulance!
Thanks Gill, useful lesson:)
byte
Thanks for your great lessons, teacher Gill.
It’s really fun and very useful.
Chotika
Thanks Gill
it is a great lesson
kamal amer
I really appreciate that clear and useful lesson. Than you Gill
PacoBe
helpful sentences to use in our speaking on phone thanks Gill for your clearly lesson
SKIKDA
Thank you Gill. I liked this lesson.
Aline Mylenna
Hello Gill:
I’ve got 3 things to mention:
1. the phrase “Sorry, he’s on the other line” is a clear example of the weirdness of English. I’ve been told that In English you HAVE to have a subject in every sentence, but here, I don’t see a problem in saying “Sorry, is on the other line”, because it’s OBVIOUS we’re talking about HE (or HIM).
2. When you tried to write with the back part of the marker I instinctively said “the pill granny, the pill”. Hahaha, don’t be mad at me, it’s a joke.
3. The phrase “There’s no-one of that name here” is not a good one here in Argentina because kidnappers try to use this trick to plan their future virtual kidnaps and, doing this, they know the name X is not one they can use.
Thanks & greets from Argentina (Hope it is from England someday)
Marcelo.
marcelomiguelbazan
Thanks Gill. Score 10/10
jdpp0613
I have been thinking and counting all the sentences and expressions that teacher Gill has explained us, they are about 26 to 30 sentences to learn and remember but there aren’t very difficult, the only way it’s to practice them. By luck, I have remembered that in aviation is used the communication skills usually, if you want to check the line, you transmit to the ATC (Air Traffic Controller) the expression, RADIO CHECK, and he or she answers with five possibilities, which are, 5 for “Perfectly readable”, 4 for “Readable”, 3 for “Readable with difficulty”, 2 for “Readable now and then” and 1 for “Unreadable”, in this video class would be for me , “I read 5” or “radio 5” or “Perfectly readable”. Thanks a lot, teacher Gill, this review of telephone expressions is very useful.
angardiobel
I have just written two wrong sentences, they would be alright so, “…they aren’t very difficult or there aren’t many difficulties…”, and the second would be, “…in aviation are used the communication skills…”
angardiobel
It was very useful, many thanks :)
Abdopasha
Thank you so much Gill for this excellent lesson
Macarguz
Great lesson! So useful! Thanks Gill!
CaroP
Off Topic.
I wonder if I’m the only one to think that Gill or Jade or Benjamin or one of their relatives might have been in Manchester last night.
From me:
“Feel condolences to your fellow countrymen.”
Riccardo S
As far as I know, all our British teachers are based in London, but thank you for your concerns.
engVid Moderator
Good lesson from good and awesome teacher.
Many thanks Gill,
hassouna
Nice lesson useful for me thanks you a lot Teacher
Majid Ali
Let me understand how to communicate with people politely from the lesson. Gill is a awesome teacher. Thank you a lot.
mei.cloneeyang
Thank you very much.
Chomphoo
Hello everyone, it was a good lesson, I try to study every day.
jjhenao
Thanx a lot Gill for a very helpful lesson, per usual. Like your pronounciation.
Cler
Thank you very much Gill!!
As far as I know, if you want to talk to somebody through the phone and somebody else picks up the phone, it is also correct to say: “Can I get through (name of the person), please???
Is that right or am I wrong????
Thanks!!
knopfler86
Hi knopfler86 — your suggestion isn’t quite right — if you’re talking to someone on the phone, even if they are not the person you want to talk to, you have already ‘got through’, ie made the connection. It’s better to say “Could I speak to (name), please?” All the best!
Gill
Thank you for your explanation Gill!!!I understand now the idea.
All the best ;)
knopfler86
thank you teacher, it was excelente class
J4lonso
Hello Gill. It was a very useful lesson. Thanks a lot.
Júlio César L Sousa
Thanks teacher. It’s very helpful
Justintsai
thanks perfect
sodojsa
Thank you for this wonderful lesson
Imane alifdal
Thank you for this amazing lesson!
spdey123
Thanks Gill for teaching this, it was a wonderful lesson and very useful for me.
CUBANAMARGARET
Thank you gill pointing to the english speaking
allanfreman
Thanks so much.You are excellent teacher
Han Ni Ni Aung
Good teacher. Thanks Gill!
Jack.Pham
She is a very nice, and I will enjoy his concil about how to tell on the phone.
azevedo.aleksndro
thank you for everything
ianbatino3344
well.go fight
bread
Hi Gill! I loved your class and the way that you teach! You won a fan. Thanks so much!
Denise Berning Lopes
God bless you Gill.
lino3
Thanks!!!
superdeco
Nice chapter thanks!
Pachinh
very helpful thanks for your study..
firewall
Thanks Gill, that it’s helpful.
Kowle
Thank you :D
Jeff666
hello.See an acquaintance.haha
bread
Thank you ~ teacher…고맙습니다.^^
HYOJU
Hello Gill!
That’s a quite useful lesson not only when we are speaking English but also when we are speaking our own languages. Sometimes we sound rude or impolite on the phone for not following these rules.
Moreover, I have always wanted to learn this vocabulary which is so helpful in our everyday life.
Thanks one more time!
Eduardo França
Thanks alot, It is very helpful
metawi
Thank You!
Soniamaragno
thanks a lot Gill! Amazing teacher!
Roberto Bahia
Thanks Gill, excellent and interesting lesson
pedroal
thanks.itis very good lesson
asmaa shabaan
Thanks Gill, you have an excellent way of teaching.
erkanarat
Got 9. The line is engaged. Thanks a lot. Really like the lesson and keep learning here.
mollymaskaleva
thank you Miss Gill
eman abdellateef ahmad
Gill,you are greate teacher :-)
dovgyj
Thank you Gill, it was interesting
HeshamS
Thanks Gill :)
gkhanfeez
6 corect out of 10
hmoodz89
Thank you for your lesson.
bbird
Thanks a lot. It is a very useful lesson. Well done!
Alicia Ku
Thanks for the lesson….nice one!
Lhamosangay
Gill you are of a great great help thanks you
mohamedot
Thanks,Gill,very useful lesson,as usual.
Sonia1234
Thanks Gill…
joseagustin3500
thank you very much, this help me a lot
slimlim
useful one.. Gill many thanks to you
HindSaper
Thank you, Gill! You are an excellent teacher.
I love your teaching style, make English learning more fun and interesting.
Thanks again.
Pernky
I got ten out of ten.
Osama1968
thank you. thank you. thank you.
mulugeta mekonen
very good
Jaimes
Excellent lesson.Thank you.
zigmund
Thank you, Gill, a very useful lesson.
chen999jb
thanks Gill we learn a lot ith you
you’re a very good teatcher and you’re lovely !!
Majidanovitch
thank you a lot teacher it is a great lesson and helpfill to me .
abdullahah
Thank you so much its really helpful
Salty Fishy
Thank you Gill for another amaizing lesson. Could you please give a lesson on punctuation if possible?
Rouha
thanks so much, that’s very useful
alberto74
it is very good ,so much interesting !
ziz505
very useful vocabulary. thanks for your lesson
sunilD
Thanks a lot! Very useful lesson.
Doris Pan
Thanks a lot teacher Gill ! Very useful lesson.
Doris Pan
Very helpful, thank you
Nill Chen
Thanks, Gill. Very useful one. Much appreciated.
Reda Zaghloul
Thanks
Sultan Bradosti
than you.
angry
Thanks
Benchekroun
thanks very much Gill, It had help me a lot.
antoniosm
Thank you very much!I’m feeling much confident now!
rossella gravino
thanks Gill, it is very helpful for me although I am a kid
che1707
I got 10 correct out of 10 :D
Thank you very very much, Gill!
laurajenyx
very good
alexdsnunes
Thank you so much.
thuylinh288
Thank you very much.
ngduydong
Good lesson teacher,thank you !!!
htm2vn@gmail.com
thank you gill,You are a wonderful teacher
otmane abdane
thank you Gill
Shento
it is my third full degree , My sweaty teacher
Ahmed Ali Elgaidi
thank you Gill.
Andi Dewingga Ayuandiny
Thanks was good class
Marisa1950
thanks
amirshah
Thank you Gill.
Kanlayaaead
Thanks so much
minhthinh
I think, in case of dialling a wrong number, to be more polite someone should reply, “Sorry, It’s a bad number. It’s not your fault. It is the fault of that bad number!” :)
Ferat Bey
thank you very much
rachidrachid
Ten out of ten! Much obliged, Gill!
Jezzibella
Thanks Gill, it’s absolutely useful and great lesson.
mr.knightley
I got it all correct. Thanks, Gill that was an awesome lesson.
che1707
thanks mr GILL, i appreciate you for your efforts which is supporting for students, and continue your supports us,
thanks
all the best,
mohamed ibrahim fanah
Thank you Gill.that was usefull.
123SEA
I got 90/100.
alaa2211@gmail.com
Thank you Gill.
It’s a very useful lesson.
tikuwa
Thanks a lot
I got 10 correct of 10
I am so happy
Maryam2019
Thanks my dear Gill
Maryam2019
10/10 Hi, Gill! I like your lessons very much.
viacheslavkr
Mam’m
Thanks, this video is very helpful for me
A k Sharma
Dear Gill
Very nice and helpful lesson
Many thanks
Benvenuto
thank you very very much, Gill!
Taha21
Thank you so much Gill that was very helpful from you.
Kfarah143
Thanks a lot, Gill!
… and now, I can earing you clarity.
These lessons are very important or those are cool.
Bye and see you next, class!
Charlesbr
Thank a lot teacher.
Pao198
Thank you Gill!
gnavas
thank you Gill, I LEARNED YOU MORE AND MORE.
awil wade
Thank you madam, its very helpful.
Kamicamilla
It really give me lots of help when it comes to phone vocabulary.thanks a lot.
2844483056@qq.com
Thank you Gill, yhis is a very helpful lesson!!
Before I was SCARED to answer the phone calls!
Lobasolitaria
excellent great lesson.thanks
Patrickairjet
Thanks Fun lesson
Mumaty
Thank you! really helpful
Reem.Ibr
Thanks Gill , it is helpful for me , Hugs , GAL
GalCoach
Thank you Ms. Gill.
Alex-1956
thank you ms.gill,i got 10 out of ten.I understood it very well have a blessed day.
Nati
Thanks a lot madam…..
Suraweera
This was an excellent class ms.gill Thank you.
Nati
Congratulatios Mrs Gill, your lessons are very clear
dfantauzzi769
Thank you very much
Msher
Hello teacher Gill, Your lesson is very interesting and this can help me to speak correctly by phone.
Teresita5072
Thank you Gill
You’re the best
Ayman Eleyan
Thanks Gill. You are great.
Ciguanabo
I really appreciate your lessons. Thank you very much
Lakh
Hello teacher.lgot 90/100, it’s very clear.Thank you,you are the best teacher in the world.
NaciraSebsi
hello,Gill. For the question 9, why I cannot choose unobtainable. It is already recommended in the video. Tell me if you have time, thank you.
SophiaBai
Hi,Gill! My score is 100 out of 100! Thanks!
Alinyok
Thank you so much Gill.
kimurasan
Thank you very much
Hanaa22
Very useful lesson. Thank you very much Gill.
Fabidc
Mz Gill,
Thank you for the lesson!This pronunciation I needed to listen.Are you from UK?
waseko
Dear Mrs. Gill, thank you for teaching and your British humour as well. During choosing the right answer in your quiz, I had to laugh a lot.
Arminius
I’m so happy getting some new ideas how to talk on the phone, it’s very amazing, fantastic video
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162 COMMENTS
Thanks Gill for teaching this, it ll helpful for me :)….
Gill you are the best .Thanks
Useful expressions Gill; but I don´t think I am going to use them since my phone is always dead (LOL).
When it occasionally rings, I never pick it up because I know beforehand that the line is always busy. But when I seldom do it, no one is on the phone!
Thanks for sharing these lesson with us Gill. Don’t forget to call me up please.
Take care, have a great day!
Sure i ll get in touch u . lets start practice , i ll contact yu via skype…..
Ten out of ten :D
Thank you , a very useful lesson !
Thanks Gill
Dear Ma’am Gill,
You are doing really well job.Fantastic lecture about phone vocabulary.
Keep it up.
Thanks
Thanks for your video Gill. It’s very useful.
Hello to all. I’m Oleh from Ukraine and I want to find people to learn speaking English with me. My English level is about pre-Intermediate and if you want to improve my English skills together with me call to my SKYPE: sfinksne
Thanks Gill, this lesson was great.
Thanks Gill, it was very useful!
Thank you so much, teacher Gill, for giving me the lesson of “Phone vocabulary ” in English. Really cool.
Great lesson
Thanks
Caller: Operator! Operator! Call me an ambulance!
Operator: Okay. You’re an ambulance!
Thanks Gill, useful lesson:)
Thanks for your great lessons, teacher Gill.
It’s really fun and very useful.
Thanks Gill
it is a great lesson
I really appreciate that clear and useful lesson. Than you Gill
helpful sentences to use in our speaking on phone thanks Gill for your clearly lesson
Thank you Gill. I liked this lesson.
Hello Gill:
I’ve got 3 things to mention:
1. the phrase “Sorry, he’s on the other line” is a clear example of the weirdness of English. I’ve been told that In English you HAVE to have a subject in every sentence, but here, I don’t see a problem in saying “Sorry, is on the other line”, because it’s OBVIOUS we’re talking about HE (or HIM).
2. When you tried to write with the back part of the marker I instinctively said “the pill granny, the pill”. Hahaha, don’t be mad at me, it’s a joke.
3. The phrase “There’s no-one of that name here” is not a good one here in Argentina because kidnappers try to use this trick to plan their future virtual kidnaps and, doing this, they know the name X is not one they can use.
Thanks & greets from Argentina (Hope it is from England someday)
Marcelo.
Thanks Gill. Score 10/10
I have been thinking and counting all the sentences and expressions that teacher Gill has explained us, they are about 26 to 30 sentences to learn and remember but there aren’t very difficult, the only way it’s to practice them. By luck, I have remembered that in aviation is used the communication skills usually, if you want to check the line, you transmit to the ATC (Air Traffic Controller) the expression, RADIO CHECK, and he or she answers with five possibilities, which are, 5 for “Perfectly readable”, 4 for “Readable”, 3 for “Readable with difficulty”, 2 for “Readable now and then” and 1 for “Unreadable”, in this video class would be for me , “I read 5” or “radio 5” or “Perfectly readable”. Thanks a lot, teacher Gill, this review of telephone expressions is very useful.
I have just written two wrong sentences, they would be alright so, “…they aren’t very difficult or there aren’t many difficulties…”, and the second would be, “…in aviation are used the communication skills…”
It was very useful, many thanks :)
Thank you so much Gill for this excellent lesson
Great lesson! So useful! Thanks Gill!
Off Topic.
I wonder if I’m the only one to think that Gill or Jade or Benjamin or one of their relatives might have been in Manchester last night.
From me:
“Feel condolences to your fellow countrymen.”
As far as I know, all our British teachers are based in London, but thank you for your concerns.
Good lesson from good and awesome teacher.
Many thanks Gill,
Nice lesson useful for me thanks you a lot Teacher
Let me understand how to communicate with people politely from the lesson. Gill is a awesome teacher. Thank you a lot.
Thank you very much.
Hello everyone, it was a good lesson, I try to study every day.
Thanx a lot Gill for a very helpful lesson, per usual. Like your pronounciation.
Thank you very much Gill!!
As far as I know, if you want to talk to somebody through the phone and somebody else picks up the phone, it is also correct to say: “Can I get through (name of the person), please???
Is that right or am I wrong????
Thanks!!
Hi knopfler86 — your suggestion isn’t quite right — if you’re talking to someone on the phone, even if they are not the person you want to talk to, you have already ‘got through’, ie made the connection. It’s better to say “Could I speak to (name), please?” All the best!
Thank you for your explanation Gill!!!I understand now the idea.
All the best ;)
thank you teacher, it was excelente class
Hello Gill. It was a very useful lesson. Thanks a lot.
Thanks teacher. It’s very helpful
thanks perfect
Thank you for this wonderful lesson
Thank you for this amazing lesson!
Thanks Gill for teaching this, it was a wonderful lesson and very useful for me.
Thank you gill pointing to the english speaking
Thanks so much.You are excellent teacher
Good teacher. Thanks Gill!
She is a very nice, and I will enjoy his concil about how to tell on the phone.
thank you for everything
well.go fight
Hi Gill! I loved your class and the way that you teach! You won a fan. Thanks so much!
God bless you Gill.
Thanks!!!
Nice chapter thanks!
very helpful thanks for your study..
Thanks Gill, that it’s helpful.
Thank you :D
hello.See an acquaintance.haha
Thank you ~ teacher…고맙습니다.^^
Hello Gill!
That’s a quite useful lesson not only when we are speaking English but also when we are speaking our own languages. Sometimes we sound rude or impolite on the phone for not following these rules.
Moreover, I have always wanted to learn this vocabulary which is so helpful in our everyday life.
Thanks one more time!
Thanks alot, It is very helpful
Thank You!
thanks a lot Gill! Amazing teacher!
Thanks Gill, excellent and interesting lesson
thanks.itis very good lesson
Thanks Gill, you have an excellent way of teaching.
Got 9. The line is engaged. Thanks a lot. Really like the lesson and keep learning here.
thank you Miss Gill
Gill,you are greate teacher :-)
Thank you Gill, it was interesting
Thanks Gill :)
6 corect out of 10
Thank you for your lesson.
Thanks a lot. It is a very useful lesson. Well done!
Thanks for the lesson….nice one!
Gill you are of a great great help thanks you
Thanks,Gill,very useful lesson,as usual.
Thanks Gill…
thank you very much, this help me a lot
useful one.. Gill many thanks to you
Thank you, Gill! You are an excellent teacher.
I love your teaching style, make English learning more fun and interesting.
Thanks again.
I got ten out of ten.
thank you. thank you. thank you.
very good
Excellent lesson.Thank you.
Thank you, Gill, a very useful lesson.
thanks Gill we learn a lot ith you
you’re a very good teatcher and you’re lovely !!
thank you a lot teacher it is a great lesson and helpfill to me .
Thank you so much its really helpful
Thank you Gill for another amaizing lesson. Could you please give a lesson on punctuation if possible?
thanks so much, that’s very useful
it is very good ,so much interesting !
very useful vocabulary. thanks for your lesson
Thanks a lot! Very useful lesson.
Thanks a lot teacher Gill ! Very useful lesson.
Very helpful, thank you
Thanks, Gill. Very useful one. Much appreciated.
Thanks
than you.
Thanks
thanks very much Gill, It had help me a lot.
Thank you very much!I’m feeling much confident now!
thanks Gill, it is very helpful for me although I am a kid
I got 10 correct out of 10 :D
Thank you very very much, Gill!
very good
Thank you so much.
Thank you very much.
Good lesson teacher,thank you !!!
thank you gill,You are a wonderful teacher
thank you Gill
it is my third full degree , My sweaty teacher
thank you Gill.
Thanks was good class
thanks
Thank you Gill.
Thanks so much
I think, in case of dialling a wrong number, to be more polite someone should reply, “Sorry, It’s a bad number. It’s not your fault. It is the fault of that bad number!” :)
thank you very much
Ten out of ten! Much obliged, Gill!
Thanks Gill, it’s absolutely useful and great lesson.
I got it all correct. Thanks, Gill that was an awesome lesson.
thanks mr GILL, i appreciate you for your efforts which is supporting for students, and continue your supports us,
thanks
all the best,
Thank you Gill.that was usefull.
I got 90/100.
Thank you Gill.
It’s a very useful lesson.
Thanks a lot
I got 10 correct of 10
I am so happy
Thanks my dear Gill
10/10 Hi, Gill! I like your lessons very much.
Mam’m
Thanks, this video is very helpful for me
Dear Gill
Very nice and helpful lesson
Many thanks
thank you very very much, Gill!
Thank you so much Gill that was very helpful from you.
Thanks a lot, Gill!
… and now, I can earing you clarity.
These lessons are very important or those are cool.
Bye and see you next, class!
Thank a lot teacher.
Thank you Gill!
thank you Gill, I LEARNED YOU MORE AND MORE.
Thank you madam, its very helpful.
It really give me lots of help when it comes to phone vocabulary.thanks a lot.
Thank you Gill, yhis is a very helpful lesson!!
Before I was SCARED to answer the phone calls!
excellent great lesson.thanks
Thanks Fun lesson
Thank you! really helpful
Thanks Gill , it is helpful for me , Hugs , GAL
Thank you Ms. Gill.
thank you ms.gill,i got 10 out of ten.I understood it very well have a blessed day.
Thanks a lot madam…..
This was an excellent class ms.gill Thank you.
Congratulatios Mrs Gill, your lessons are very clear
Thank you very much
Hello teacher Gill, Your lesson is very interesting and this can help me to speak correctly by phone.
Thank you Gill
You’re the best
Thanks Gill. You are great.
I really appreciate your lessons. Thank you very much
Hello teacher.lgot 90/100, it’s very clear.Thank you,you are the best teacher in the world.
hello,Gill. For the question 9, why I cannot choose unobtainable. It is already recommended in the video. Tell me if you have time, thank you.
Hi,Gill! My score is 100 out of 100! Thanks!
Thank you so much Gill.
Thank you very much
Very useful lesson. Thank you very much Gill.
Mz Gill,
Thank you for the lesson!This pronunciation I needed to listen.Are you from UK?
Dear Mrs. Gill, thank you for teaching and your British humour as well. During choosing the right answer in your quiz, I had to laugh a lot.
I’m so happy getting some new ideas how to talk on the phone, it’s very amazing, fantastic video