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Quiz

Test your understanding of this English lesson

Test your understanding of the English lesson by answering these questions. You will get the answers and your score at the end of the quiz.
My friend, Liliana, was angry, because the _________ left her restaurant without paying for their food.

Being a ________ at the Apple store feels like being a sheep waiting to be killed.

The lawyer took her ________ to a very expensive restaurant.

I am trying to find a new doctor, but all the doctors I have spoken to are not taking any new ________.


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Comments

219 Comments on “Business English Vocabulary – CUSTOMER or CLIENT?”


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now I know the difference….thank you!

Wednesday, May 18th 2011

    me too

    Friday, July 8th 2011

    Thanks a lot.now I know the different between two words clearly.

    Saturday, September 15th 2012

nice it is really helpful

Wednesday, May 18th 2011

“Being a customer at the Apple store feels like being a sheep waiting to be killed.”…???!!!! :D Fans of Apple will love the comparison!!!!

Wednesday, May 18th 2011

    Mr. EngVid wrote this quiz, not Rebecca. So it is a little different :)

    Wednesday, May 18th 2011

      So you’re the bloody one!!! :)

      Thursday, May 19th 2011

Hi Rebecca!Your way of teaching is excellent,i really love it.

Wednesday, May 18th 2011

thanks allte

Wednesday, May 18th 2011

I didn’t understand second sentence, please explain me.

Wednesday, May 18th 2011

    me nether :((

    Thursday, May 19th 2011

    Not sure which second sentence you mean.

    Saturday, May 21st 2011

      its about the second question. i guess that’s what he wants to point out.

      Thursday, July 28th 2011

Thank you so much. You are helping us to understand differences.

Thursday, May 19th 2011

Does prostitute have customer or client? We already know that answer from engVid………… it is John!

Thursday, May 19th 2011

    ME to

    Wednesday, June 8th 2011

    Karen I want to talk with you through Skype to improve my level of English language

    Skype account: maye_alshmary

    Friday, July 15th 2011

    Karen i think a prostitute has both customer and client…

    Friday, June 14th 2013

    Prostitute offer a service! So, it’s client!

    Friday, March 14th 2014

Thanks Rubica..it’s really helpful

Thursday, May 19th 2011

I have qustion to envid .I’m prepareing my self for IELTS.i have problem in reading..its too difficult to understand.Houw i can improve it.If you make a lesson it may be help for me. Jassi From India

Thursday, May 19th 2011

    The IELTS exam is quite challenging so make sure you do a lot of practice tests, learn more academic vocabulary and understand the strategies required to answer each kind of reading question. You may find more help on my IELTS website. All the best to you, Jassi.

    Saturday, May 21st 2011

      dear Rebecca,
      I also prepare for ielts,so you can give me your IELTS website address. thank u so much.

      Friday, May 27th 2011

A real good explanation. Thank you. very useful to me.

Thursday, May 19th 2011

thank you very much madame rebecca!

Thursday, May 19th 2011

thanks….

Thursday, May 19th 2011

dear teacher how can i writh easy my spealing is so bad plz gave me information about that

Thursday, May 19th 2011

    It will help to get a spelling book. There are many such books available. Start from the beginning, even if it seems easy, and then move forward step by step. Also, working through the spelling book will make you more aware of words and their spelling, even when you read. English spelling is challenging, but you can master it, as many students have done. All the best to you.

    Saturday, May 21st 2011

      Hey Rebecca, Your way of prentation is awesome..I like it & the one thing I want to know is which spelling book you are talking about…is there any online live training or calss for improving english vocab & pronounciation…thanks a lot for presenting & posting such good presentations…:)

      Friday, September 16th 2011

Thanks Rubica..it’s really helpful.You are very good teacher.Take care :)

Thursday, May 19th 2011

    Why you all write her name like this? It is Rebecca!

    Saturday, May 21st 2011

      Thanks, Karen, you’re right. The correct spelling of my name is Rebecca.

      Saturday, May 21st 2011

      Thank you very much Rebecca. And Karen are very observation

      Friday, July 15th 2011

      Its due to their respective language and citizenship.

      Thursday, July 28th 2011

REBECCA
thank you very much
please, i like english languge but my knewladge is a little please helpe me to more more understand
good luck

Thursday, May 19th 2011

    Keep watching our video lessons, join some English classes and but some good English books. Also, try to find a friend or teacher who speaks English and can help you. My best to you, Benamar.

    Saturday, May 21st 2011

thanks

Thursday, May 19th 2011

good n helpful lesson! (:

Thursday, May 19th 2011

Thank you

Thursday, May 19th 2011

Thank you so much.

Thursday, May 19th 2011

Thank you so much ma’am it will be really helpful for the all eng.vid students

Friday, May 20th 2011

its tooo…… good

Friday, May 20th 2011

I thought they are the same meaning but thank you so much

Friday, May 20th 2011

    Glad you understand the difference now. My best to you.

    Saturday, May 21st 2011

thanx……
its very helpful…..
thank you so much….

Friday, May 20th 2011

Hello Rebecca.. I like the way you explain to us, yur english is very very clear :) thank you

Friday, May 20th 2011

OPst.. I need to ask you something dear teacher. what is the good book in learning English, my friend has recommended me THe Power make easy. Is that good book? should I buy it? please tell me and thank you so much :)

Friday, May 20th 2011

    There are many excellent books available for learning English. It depends where you are, what your current level is and what your goals are. I am not familiar with the book you mentioned. There are books that specialize in General English, Business English, Grammar, Vocabulary and more. A very good grammar book is Basic Grammar in Use by Raymond Murphy. My best wishes to you, Cristal.

    Saturday, May 21st 2011

      thank you teacher,, I am going to study english literature this coming year, I want to study teaching,, and I am now studying online to prepare my university, I always do exercise online, working on my grammar, listen to the audios, go the english site from one to another, sometimes I get bored, and I feel like buying book, but I don’t know what book to buy to improve my english, now you know what is my aim to be, please!! any other good book to read, sorry I am talking too much, thanks teacher! thank you dear Rebecca :)

      Saturday, May 21st 2011

Thank you for lesson

Friday, May 20th 2011

thanks

Friday, May 20th 2011

yup now i get the main diffrence

Friday, May 20th 2011

its really nice now i know the difference. tnx anyway…

Saturday, May 21st 2011

Hi Rebecca,
Thanks for this explanation. But and how about the word “patron”? The diccionaries say that it means both client and customer. Could you please explain it? Regards.

Saturday, May 21st 2011

Thanks to all for your feedback. All the best with your English.

Saturday, May 21st 2011

    hi rebecca, I was wondering if you could do the vocabulary expansion technique video but this time using a word that have different meanings to them.

    Monday, May 23rd 2011

short and sweet thanks

Saturday, May 21st 2011

hi Rebecca i am new to this website and i am willing to learn and speak english and i really like your explanation of teaching and i hope you will help me alot in learning english language.
Thanks.

Saturday, May 21st 2011

thank you! It is really very nice!

Sunday, May 22nd 2011

Had this doubt in my mind, it’s clear now, thanks!

Sunday, May 22nd 2011

Dear Rebecca

Good day!!

It was vry nice but could you please let me know that how can i speak english very flruently ?

Sunday, May 22nd 2011

I’m a new English student and next month I’ll do my IElTS General and I looking for help.
I would like to ask your support and help.

Sunday, May 22nd 2011

thans for nice lesson
i want to improve my my official English please advise

Sunday, May 22nd 2011

Thanks a lot Rebecca.You’re very kind.Lily from Brasil

Sunday, May 22nd 2011

Thanks for let me know the difference.

Sunday, May 22nd 2011

Are passengers called customers or clients by taxi drivers or airline companys?

Sunday, May 22nd 2011

They are using transportation services, so guess they would be called clients but…..

Sunday, May 22nd 2011

what is the difference between sence and sense

Monday, May 23rd 2011

i want to try joint the quiz….but how to do it??

Monday, May 23rd 2011

thanks mam for the lesson today…….

Monday, May 23rd 2011

hi
can you explane more about client

Tuesday, May 24th 2011

    aftre i do the quiz i know the diffren
    thank teachrt
    go ahead
    wasif

    Tuesday, May 24th 2011

hi

Wednesday, May 25th 2011

rebecca yoy are geart……
I like the way you are teaching us in video……
Keep smile every time :-)

Wednesday, May 25th 2011

pleeeeeeeeeeeeeeeez someone here help me to improve my engliiiiiiiiiiiiiiiiiiish

Wednesday, May 25th 2011

Hello Rebecca..
I like the way you explain. You are the excellent teacher. Thanks you.
Maria from Brazil.

Thursday, May 26th 2011

tkank you very mach

Thursday, May 26th 2011

Voce fala portuques ? Do you speak Portuguese. I’ll help, but you will help me with the English. Correct?

Friday, May 27th 2011

Você fala portugues ??? Do you speak Portuguese. I’ll help, but you will help me with the English. Correct?

Friday, May 27th 2011

thank you , I like the lesson (:

Saturday, May 28th 2011

Thanks a lot Ms. Rebecca, it’s so wonderful for me

Saturday, May 28th 2011

hi rebecca.
can u help me know about the difference between RATE and PROPORTION?

Saturday, May 28th 2011

hi iam new student your teaching me english thanks

Sunday, May 29th 2011

Wow… so grade. I understood well deferent between client and Customer

Tuesday, May 31st 2011

im from Viet Nam my english is not well so i like this site so much because help me know english better

Tuesday, May 31st 2011

thanks it ´s very helpful

Tuesday, May 31st 2011

To
respectable madam rebecca
i am disha barua.i am very much inspired by your teaching.Madam, i am facing many problems in speaking english well.can you please help me ???please do email me as soon as possible.i will appreciate an early response from you.
Thank you

Wednesday, June 1st 2011

Very good

Wednesday, June 1st 2011

thanks to lesson ..

Wednesday, June 1st 2011

cool lesson very esay but importan thank you REBECA !!!

Sunday, June 5th 2011

Dear REBECA
Many thanks for your lession. However, i have a little confuse.
The customer, is Ok. The client, i wonder if we can use the client for both compay and prof person.

Can you explain it for me.

Thanks in advance

Wednesday, June 8th 2011

hi could you help me for stress rule about double spell. mybe im wrong for example big bigger, begin beginning

Friday, June 10th 2011

It is very useful,I really appreciate it

Tuesday, June 14th 2011

Hello Rebecca! Thank you so much, you are great!!

Tuesday, June 14th 2011

hi Mrs.Rubica i really like your video it really helpful. I don’t have any problem with speaking only problem is Readying…….. i ‘m having hard time finding answer in Reading…. i m also preparing for IELTS for General and i already sat for once i got 5.5 overall Band score i need increase my band score. Is there any other Tricks in Reading… if there is please could u please help me .
Thank you

Tuesday, June 14th 2011

thank u rebecca by whatching this vedeo iam able to dffer those two concepts

Sunday, June 19th 2011

I love these videos. and it’s obvious that you really master your job
Courage!

Wednesday, June 22nd 2011

Mind blowing.

Thursday, June 23rd 2011

I m weak in english plz help me to learn english. I want to improve my english.

Thursday, June 23rd 2011

An interesting lesson!

Thursday, June 23rd 2011

thank you

Thursday, June 23rd 2011

wow! Now I know how these words differ.. Thanks!

Thursday, June 23rd 2011

Dear medom Rebecca
I want to study to write business english letters. from whre i can learn it. any online classes or any books to advise me.
thanks and regards
Obaid.

Friday, June 24th 2011

thank you very much! i realy like your lessons

Saturday, June 25th 2011

i know the difference very much…thx^^

Sunday, June 26th 2011

Hello Rebecca!.you are great.
I love your lesson.and Ronie ..thanks too much

Wednesday, June 29th 2011

Good afternoon Rebeka! How you think, if I long listen to English speech, in particular your lessons, I will learn to understand about what you speak? The comment is written by means of the electronic dictionary. Thanks!

Wednesday, June 29th 2011

Fantastic! You are an excelent teacher. It helped me to understand the difference.
Thank you so much!

Friday, July 1st 2011

Hello Rebecca,
Thanks for the knowledge. I am a professional with over 5 years of work experience. I was unsure till now when to use CUSTOMER and when to user CLIENTS. I am happy i am clear now. Thanks you so much.

Saturday, July 2nd 2011

Hi
Revecca
It was very good lesson. but I am confused with this word (cotumer and customer) please, can you help me on that.
thanks

Sunday, July 3rd 2011

HI!!!!!
Revecca your are good teacher you realy help me with my english ,

Tuesday, July 5th 2011

Thanks a lot Revecca. It was really helpful to understand the difference between the customer and the client.

Thursday, July 7th 2011

Thanks a lot for these useful information

Thursday, July 14th 2011

thanks …great teacher you made me know how is diffirent about 2 words,i got some question to ask you. why the lesson was too short because i need to study step by step or level continue to next level,have dont you ? i hope u’ll understand my enghish writing ( i’ll wait ur respone)…thaks again

Saturday, July 16th 2011

Dear teacher, I really love your lessons! I didn´t know the difference! Thank you very much!!!

Friday, July 22nd 2011

can service be buyed?

Monday, July 25th 2011

Thank you for all your help, I apreciate what you and your team do for as.

Saturday, July 30th 2011

Yes now i konw thank you

Saturday, July 30th 2011

hey Thanks for sharing such a nice session.

Tuesday, August 2nd 2011

Rebecca thank you very much you had done good !

Wednesday, August 3rd 2011

hello mrs .rebecca as an employee i have not times to learn english by regular way just only online on the net please give me an advice that i can follow it to enhance my english language.what i did before i was writting single words and translated to my mother tongue language .thanks

Saturday, August 13th 2011

Thank u this lesson it is helpfu….thanks Rebecca

Wednesday, August 17th 2011

thank you

Friday, August 19th 2011

I find difficulty with my grammar especially when it comes to conversation? Can you help me?

Sunday, August 21st 2011

thanks a lot for new information

regards,
Khalid from Oman

Monday, August 22nd 2011

Many thanks, teacher i am right understanding between costumer and cilent

Wednesday, August 24th 2011

When I have to say “simple” or “easy”?

Wednesday, August 24th 2011

thank you Rebecca

Saturday, August 27th 2011

100%)
Thanks a lot)What the Interesting material!

Monday, September 26th 2011

thx

Tuesday, September 27th 2011

thanks you are ageat teacher <3

Saturday, October 8th 2011

Hi Rebeca,
From a manufacturing company? Are they customers or clients…please let me know

Tuesday, October 11th 2011

thanks a lot

Friday, November 4th 2011

i did not find the quiz

Wednesday, November 16th 2011

    what’s wrong with the quiz?can’t open it.Please can someone explain…

    Tuesday, November 22nd 2011

it is very interesting..i didnt know about this.Thank u Mss.Rebecca

Tuesday, November 29th 2011

very very thankfull to you for providing english classes..all of our teachers are skilled again i express my gratitude.

Wednesday, December 7th 2011

It’s amazing… means there is a lot we can learn and I reaaaaaaaaalllly appreciate it… thanks rebecca…

Sunday, December 11th 2011

Thanx a lot from AZERBAIJAN

Friday, December 16th 2011

Thanks for your help I´m really thankful now I know the difference between client and costumer.

Friday, December 23rd 2011

Amazing Rebecca, I’m loving your lessons. Huts from Brazil

Wednesday, January 4th 2012

It is really a good lesson

Saturday, February 11th 2012

Hello Rebecca, I like your lessons! And I have one question… I was on my training in Spain, I worked as a receptionist. In Spanish we call our hotel guests “los clientes”, that’s why at first I wasn’t sure how I should call them in English – “clients” or “guests”? Which word is correct in this situation? Once I’ve been told that I shouldn’t use a word “client”. For example, I say: Usually our guests rent a car in the town. Can I say: Usually our clients rent a car in the town.?? Or You use other word to express it. Thank You for help! Liz.

Friday, February 17th 2012

    At a hotel, you would usually call them guests.

    Friday, February 17th 2012

      Thanks a lot! :)

      Friday, February 17th 2012

this lesson is really helpful to me i passed my quiz A+

Tuesday, March 6th 2012

i think as per your definition of customer/client , i am client for my Internet service provider likewise for my Mobile phone service provider, but, they are always addressing me as customer, where is the line i can differentiate among these two terms in the said scenario ?

Wednesday, March 14th 2012

I would like to know how to speak english smoothly.

Thursday, March 22nd 2012

Thank you from Madrid, neighborhood “The Roses”

Sunday, April 29th 2012

thanks a lot !!!

Wednesday, May 2nd 2012

Hello, Rebecca!
Thanks for this lesson, it’s very useful and I am curious if the word “consumer” can be used in both cases.

Wednesday, May 9th 2012

Very good lesson and thank a lot.

Thursday, May 17th 2012

Its really helpful
Thank you Rebecca

Friday, May 18th 2012

thank you, I always want to know this difference :-)

Tuesday, May 29th 2012

Hi Ms. Rebecca! I would like to ask, what about the guest in a hotel, are they customer or client? Hotels are giving service for accomodation but I usually heard they’re calling them as customer. Also, the customer/client of a real estate company? Land/House is considered as product? Would really appreciate your answer. Thank you.

Friday, June 15th 2012

you’ll never stop surprising me!you can always predict what a learner will
need to know by clarifying shortly and efficiently in a simple way.
your lessons make difference.
you’re the best teacher I’ve ever seen
thanks a lot.

Thursday, June 21st 2012

can you explain the difference among ” audience, viewer, spectator”

Friday, June 22nd 2012

Very cool your class and the difference thanks Becca

Wednesday, June 27th 2012

I pass the quiz perfect 4 question and i have 2 month in usa yesss

Monday, July 2nd 2012

thank u my teacher for teaching ur students ^ ^

Tuesday, July 10th 2012

    you are good human

    Friday, June 14th 2013

Thank You Madam . But any word for both . Example : Nokia care Give products and software services . Iam client or customer of Nokia or any other word ?

Saturday, July 21st 2012

thanks

Monday, August 13th 2012

Hi Rebecca,
Thanks a lot! It’s really helpful.

Tuesday, August 21st 2012

Thanks a lot.

Thursday, August 30th 2012

I´ve just discovered this web coming out of the blue (than you, Alex) and I love it. Congrats to all the teachers on your wonderful work here.

Thursday, August 30th 2012

Thanks Teacher,, It was really important class.

Sunday, September 9th 2012

Thank you dear Rebecca!!! It was very important for me)))

Monday, September 10th 2012

    hi hnar i am Atta and want to be your friend so if you are intersted in conversation with me so add me on skype : attaurrehmankhan57
    email: kingbayya_khan@yahoo.com

    Saturday, July 5th 2014

Useful lesson . So simple and so easy to understand.. Keep the good work :)

Tuesday, September 18th 2012

If you go to Tmoble store buy a samsung s3 cellphone and sign the contract for couple years of service so you are a customer or client?Or both.

Sunday, September 30th 2012

hello rebeca. im gustavo from costa rica, ive been studying english at one institution from here. but sometimes i need extra help. i dont know if u are teaching right now but i saw your page and it has been helping my a lot. thanks a lot

Wednesday, October 3rd 2012

Hi dear E teacher Rebeca
I’m Weda from Afghanistan I’m a librarian in a organization thank you vary much and I have got 100 so I have a question, In our library every day we have lots of Clients or customers which one is correct Client,customer?
thanks
Weda

Sunday, October 14th 2012

excellent source of information

Monday, November 12th 2012

Hi Emma,Alex,Valen,Rebecca,adam,james,Jon,Ronnie,

Really good english learning videos

Sunday, November 25th 2012

Very clear explained, thank you very much

Tuesday, January 15th 2013

thank u

Thursday, January 24th 2013

It’s clear now, I didn’t know the difference.
Thanks.

Sunday, April 21st 2013

It’s clear now
I want to learn speaking by formal way with the guest because i am working in hotel

Saturday, May 4th 2013

100 % Thanks a lot.

Saturday, May 11th 2013

Thank a lot teacher Rebecca.

I am working at the Travel Agent.
So I often have to talk with clients.
Is client same meaning with guess?

Sunday, May 19th 2013

i was always confused with Client and customer.
many thanks Rebecca for this clarifications

Monday, July 22nd 2013

Thank a lot.I am so pleased to know the difference between them.

Thursday, July 25th 2013

Thank you Rebecca I am learning new things and its interesting.

Friday, July 26th 2013

Thank you very much. i only know the difference between customer and client after this lesson

Tuesday, August 13th 2013

First of all, I appreciate you efforts so thank for your help
So I can say that a consumer is a costomer generally

Saturday, September 7th 2013

Thank you.

Sunday, December 22nd 2013

thanks

Monday, January 6th 2014

I am so happy to make this correct!

Tuesday, January 7th 2014

Thank you very much! i realy like your lessons ^”^

Wednesday, January 8th 2014

Thank you very much

Thursday, February 6th 2014

thank for all of your help. you’re a my life’s savior

Wednesday, February 26th 2014

I have worked in post sales management and I haven’t know that diference!! Thank you!

Friday, March 14th 2014

Hi Rebecca,
thanks for your lesson. You are great teacher

Sunday, March 23rd 2014

Thanks Rebecca,

Good piece of info for my students who will serve customers at restaurants!

Monday, April 14th 2014

Hi Rebecca) thank youuu))

Saturday, April 26th 2014

thanks alot for your excellent expression , like your teaching way :)

Sunday, May 18th 2014

please tell me the difference “sure” between ” certain “?

Friday, May 30th 2014

Good job,thank you!

Tuesday, July 8th 2014

Thank you, it’s easily to understand:)

Tuesday, August 12th 2014

Really made it easy and simple for me thanks

Saturday, October 11th 2014

thanks alot ^_^

Wednesday, November 5th 2014

Now i know ! What’s about if i work in Hotel ?

Sunday, November 23rd 2014

Thank you so much for clarify it!

Wednesday, November 26th 2014

Thank you very much. I hope you have more lesson about economic vocabulary

Saturday, December 6th 2014

Thanks

Monday, December 29th 2014

thanks

Tuesday, March 10th 2015

nice lesson thankyou very much

Saturday, March 21st 2015

Hi Rebecca, thank you for the class. But I still have a doubt. The Banks offer service and products, How the best word to classify?

Saturday, April 25th 2015

Dear Rebecca,
Thank you for this linguistic clarification.
Best regards.

Saturday, May 23rd 2015

thank you Rebecca for your lessons. it is so helpful. could you please explain other words like them.

Saturday, May 23rd 2015

Thanks Rebecca, it’s easy to understand between customer and client from your lesson.

Monday, June 15th 2015

Wow, thank you for teaching me how to distinguish between customer and client.

Saturday, August 29th 2015

Thank you mam Reebika now i can be able to distinguish between customer and client thank you once again from the core of my heart.

Monday, February 8th 2016

But mam don’t we have any method to improve my English verbally?

Monday, February 8th 2016

Mmmm!These words (customer/client) have been confusing me at the marketing field. Now I understand

Wednesday, March 30th 2016

tanks!

Sunday, April 24th 2016

Thanks you so much.

Sunday, April 24th 2016
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