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Test your understanding of this English lesson

Test your understanding of the English lesson by answering these questions. You will get the answers and your score at the end of the quiz.

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217 COMMENTS

hell yeah !!!! I got 10 hahahaha LOL I tried to photocpy my ass hahahah that was hilarious !!

Profile photo of moldret moldret

    Hi, Moldret!

    Where did you get “I tried to photocpy my ass”? In my quizz, this sentece didn’t came… hehehehe

    Profile photo of Carol3139 Carol3139

      omg ! I don’t know where I read that , but I did !

      Profile photo of moldret moldret

      Hi Carol, you’re not complaining about it, aren’t you? Otherwise I advise you to follow Emma’s advice to cope with this situation.

      Regards

      Profile photo of Regino Regino

        Thanks a lot Rebecca for sharing this practical three-step-process to deal with different unpleasant situations very effectively.

        I thought I knew how to complain about a problem in a foreign language, however after watching this video I realized I didn’t.

        I always took only the first step, I stated the problem and facial expressions did the rest.

        Thanks again, Take Care!

        Profile photo of Regino Regino

        Hi, Regino!

        No, I’m not…

        It was just a questio to Moldret, because, like I said after this comment: I just found it’s funny and think it’s a good statement for a quizz… I like some funny exercises… ;)

        Profile photo of Carol3139 Carol3139

    my bad !!!! I didn’t mean to say that ! I am sorry ..I don’t remember where I read it or heard it . :( I am sorry again ..

    Profile photo of moldret moldret

      No problem! I just found it’s funny and think it’s a good statement for a quizz… I like some funny exercises… ;)

      Profile photo of Carol3139 Carol3139

    “to photocpy”? What does it mean?

    Profile photo of le-fay le-fay

      make a copy

      Profile photo of asmao asmao

you are an awesome teacher !!! I tip my hat to you XD

Profile photo of moldret moldret

lots of mosquitoes are biting me in that room, it is unacceptable. please transfer me to another room.

Profile photo of lachgar lachgar

I got 9 correct out of 10. BTW our rooms walls are moldy…. Honest to say, it is unacceptable. But it costs an arm and a leg to repair or move to another apartment. So I clean them little by little by myself :( Thank you for your lesson, Rebecca. Helpful :)

Profile photo of Happy04 Happy04

Hii everyone!!!
I’m looking for someone who wants practice some english!!!
If you want, just leave the facebook!!
Thanks!!!

Profile photo of Marcellee Marcellee

    my facebook is 蒋清锋

    Profile photo of spencer0616 spencer0616

      can you make me the spelling??

      Profile photo of quiliano quiliano

        Hi Marcellee, it seems to me that a good number of EngVid viewers do really want to practice English with you.

        What a lucky woman you are!!!

        Regards

        Profile photo of Regino Regino

      hi marcellee,

      nice to meet you here
      you can have english practice with me if you like it

      thanks

      Profile photo of naseembari naseembari

    skype: wottgame from istanbul,TR

    Profile photo of MRsea MRsea

    skype: cadet.perfect

    Profile photo of innocent khan innocent khan

    or you could join me on fb:www.facebook.com/kingbayya.khan

    if you are really interested to improve your english skills.

    Profile photo of innocent khan innocent khan

    My skipe is
    edubetim I’m from Brazil too

    Profile photo of Edu.betim Edu.betim

    hi marcellee i want to practice English too
    you will find me in
    facebook.com/ahmed.elswah.737
    bye for now.

    Profile photo of ahmeddel ahmeddel

    Marcellee,
    add me on skype
    ID: skmjhon552
    I love to communicate for practicing english!!!

    Profile photo of skmjhon552 skmjhon552

      Hi, I also interested in Cisco network devices. I sent you an invitation to Skype. I’ll be glad if we talk

      Profile photo of Dimitrov Dimitrov

    facebook:Prisevca Galina,i want to practice english
    skype:prisevca.galina1

    Profile photo of Prisevca Prisevca

      hi! we can practice together , no problem! , i will add you

      Profile photo of Charless Charless

    I also wanna improve my English.If somebody wants to practise English with me can tell me .I will leave my Facebook.
    Thanks.

    Profile photo of Vahe1998 Vahe1998

    Is there anyone who want to add me on facebook to practise English?

    Profile photo of Mark87 Mark87

    My fb Ahmed H. Alsakkaf

    Profile photo of AhmedBenZain AhmedBenZain

    Please, Count me in too in your casting :
    my skype is svt90034751967
    ;)

    Profile photo of proverbial horse proverbial horse

    Hi Marcellee!!
    I’d like to have some practice with you, if you want to add me on fb, you could find me as Rivas David but if you’re not able to send me a fbf request please leave a message with your fb account and I’ll add you.

    regards!!

    Profile photo of Rivas David Rivas David

    Hii Marcellee!!

    I would like to practice with you. If you dont mind,give me friend request in Facebook(prasanth govind)or you can add me in Google+(prasanthit91@gmail.com)
    Thank you!!

    Profile photo of Prasanth Govind Prasanth Govind

    orgs69 my skype

    Profile photo of kirmiz kirmiz

    my facebook is leenguyen(leomes232001@yahoo.com).Nice to meet you ,Marcellee

    Profile photo of leomes leomes

Thank you Rebecca.

Profile photo of tutte tutte

Thank you, I was useful for me.

Profile photo of Mary Mary

thanks

Profile photo of kazusumi kazusumi

yeah :D i got 9 of 10 :D it’s so useful for me tks

Profile photo of Song Jin Ji Song Jin Ji

I got 10 :) Thank you, Rebecca. :)

Profile photo of Peter Jeon Peter Jeon

Your class is really useful. Thank you Rebecca !

Profile photo of rachaparro rachaparro

10/10 – oh? my God!!.. EngVid got bonkers, on this quiz since when “the airline is a really shit”. oh Dear, oh dear, what’s happen there? Are we getting nuts?

Profile photo of Jorge Pedroso Jorge Pedroso

hi marcellee i want to practice English too
you will find me in
facebook.com/ahmed.elswah.737
bye for now.

Profile photo of ahmeddel ahmeddel

thank you rebecca it was very useful for me .

Profile photo of ahmeddel ahmeddel

Thank you so much, teacher!

Profile photo of susan120294 susan120294

This is very useful lesson.
Rebecca you made it very easy and simple to understand how to lodge a complaint by following simple 3 step process.
THANKS A LOT :)

Profile photo of TEJALKK TEJALKK

    My pleasure! All the best!

    Profile photo of Rebecca Rebecca

Thax Rebecca.It’s a good lesson.

Profile photo of krunu krunu

many thanks

Profile photo of khalidse10 khalidse10

Hi teacher! Thanks a lot!

Profile photo of dorycam dorycam

    Hi dorycam,
    i want you to be my friend so kindly add me on skype : cadet.perfect

    Profile photo of innocent khan innocent khan

      Hi innocent khan, nice to meet you! I just added you to my skype contacts. Bye for now!

      Profile photo of dorycam dorycam

        Hi dorycam,
        I would like to practice my English with you. Feel free to add me on skype (prfsniper). Best regards!

        Profile photo of AMS Saraiva AMS Saraiva

        Hi, why don’t you add me too in order to practice english talked? My skipe is: donatello133, if you like I am in witing, best regards

        Profile photo of dfantauzzi769 dfantauzzi769

    hi dorycam i want to practice English with you
    you will find me in
    facebook.com/ahmed.elswah.737
    bye for now.

    Profile photo of ahmeddel ahmeddel

    hi how ru
    i want to talk with u ,so add me on skype: mahmodarif
    or kik: mahmodarif
    thanks alot

    Profile photo of mahmodarif mahmodarif

Hi.Thanks for this lesson.It turned out that I’m a good complainer 10/10

Profile photo of Vahe1998 Vahe1998

Thanks , Rebecca. I want to ask about 10th question of the quiz. Why does “This is silly” not go ?

Profile photo of proverbial horse proverbial horse

    Hii proverbial horse
    I think that I can answer you:
    “This is silly” is not the right answer because you don’t have just to reclaim, you have to say that is wrong!! So the right answer is “This isn’t right”.

    Profile photo of Marcellee Marcellee

      Hi Marcellee, it seems to me that a good number of EngVid viewers do really want to practise English with you.

      What a lucky woman you are!!!

      Regards

      Profile photo of Regino Regino

      this is good opportunity for improve your english not for joke with girl

      Profile photo of naseembari naseembari

      Marcelle ,
      I have the same mistake and I have read your comment but I didn’t understand what did you mean by reclaim . and What is the difference between that’s silly and that’s wrong ??!

      Profile photo of Amjad Sobhi Amjad Sobhi

:)

Profile photo of byte byte

Thank you very much teacher

Profile photo of Robar Robar

i thank you all your team because you are helping to people worldwide to learn good english

Profile photo of rajeshhsejar rajeshhsejar

thanks a lot

Profile photo of aminmatchel aminmatchel

This is a great lesson Rebecca ! Could give us some tips on how to get success in CAE, to be more specific, I would love to know how to write effectively each type of text which is requested there.

Profile photo of mcavalcanteb mcavalcanteb

2/10 thumbs down.

Profile photo of adalberto75 adalberto75

If i were you in that situation, I’d ask for the other leg of the chicken. lol just kidding!

Profile photo of TheTVC TheTVC

Tks teacher, I tip. my hat to you

Profile photo of Edu.betim Edu.betim

It was really simple , to the point and actionable thanks !

Profile photo of Bakkar Bakkar

Thanks for this lesson)

Profile photo of Kerr Kerr

Hi everyone!
I’m looking for someone who wants practice some english!
If you want, just leave the facebook!
Thanks!

Profile photo of zareiali68 zareiali68

thank you Rebecca :-)

Profile photo of watersoul1981 watersoul1981

    hi watersoul, can I practice my English with you? here’s my skype “naitsirhc.opmac”. or may I know your skype?

    Profile photo of naitsirhc naitsirhc

I got 9/10 -.-

Profile photo of HurricaneAngel HurricaneAngel

Hi.Thanks for this lesson.It turned out that I’m a good complainer 10/10

Profile photo of Vahe1998 Vahe1998

Thanks .It’s very useful

Profile photo of VHR98 VHR98

Thank you, Rebecca! It’s helpful lesson as always.
Also I have a question. In sentence “When I have chance to play football I always do (it)” I can’t understand why there is no need to use “it”. What is the rule? Thank you! Can you make lesson for it? Thank you!

Profile photo of ValeraKundas ValeraKundas

    Hii ValeraKundas
    Can I answer to you?
    It’s not a rule. We don’t need use the “it” cause you know that exist, you just don’t need to say.

    Profile photo of Marcellee Marcellee

      nice answer………….
      Thanks Rebecca for your useful lesson And one more thing , you have a very excellent power to teaching as everyone thought.

      Profile photo of khatri777 khatri777

Is there anyone who want to add me on facebook to practise English?

Profile photo of Mark87 Mark87

Hi Rebecca !
Your lesson was fab., useful and understandable !
At last i found so very right site with so very
clever teachers.
Besides, i like such Bibleical name like Rebecca
Regards !

Profile photo of Yurokan Yurokan

Thank you very much for this useful lesson, Rebecca!
Now we know how to complain :D :)

Profile photo of inspiramentum inspiramentum

Hi Rebecca: Nice lesson, and don’t worry about the chicken. I’ll give you a turkey instead.

Profile photo of esmtco esmtco

thanks rebbeca, great job, you guys are the best by far among others english teaching sites, just for you to know finally I completed all the lessons on this site it feels really great it has been over one year and a half since I watched the first lesson, I am not fluent and make many mistakes but I have learned a lot with you guys so that I am able to keep a conversation totally in english, god will pay you, well and me too when I get a credit card. best wishes

Profile photo of willito willito

    Wow, thanks for your feedback and congratulations to you on your determination to improve and succeed. I am sure you will go far in life with such a positive attitude and such persistence. I wish you all the best!

    Profile photo of Rebecca Rebecca

Thank you Rebecca.

Profile photo of pavanut2 pavanut2

Really excellent course. Thank you so much Rebecca.

Profile photo of jack.li jack.li

hello everyone.
I am Roni and I want to add some friends to practice English.
Leave your Facebook and we improve English together !

Profile photo of Roni Lian Roni Lian

how can i download the lessons

Profile photo of alijuma alijuma

Many thanks Rebecca!

Profile photo of poyolatex poyolatex

very useful for me, thanks

Profile photo of englishform englishform

I got 10 out of 10

Profile photo of durraniahmed durraniahmed

Thanks very much Rebecca. It was very interesting and clear.
I can use this lesson every time I book a hotel. My room is dirty, this is ridiculous, please give the royal one right now ! :)

Profile photo of bouboul bouboul

    Someone once said,

    “In life we don’t get what we deserve, we get what we negotiate.”

    Sounds like you are on your way! All the best to you.

    Profile photo of Rebecca Rebecca

      it is really a good sentence for life!

      Profile photo of ludahaofei ludahaofei

    Ha-ha! It’s wonderful! Bouboul, you’ve made my day! :-) But I think it will work only in 5* hotels. If a hotel has 3 stars, for example, it usually doesn’t have a royal suite. ^-^ I remembered a funny story: once I noticed a spot on the carpet in a hotel in UAE. I didn’t complain then, just said: “Oh, there’s a spot here”. And they gave me a superior room for free although I didn’t ask them for it (and didn’t intend to ask). It was a nice surprise. So I think if a tourist speaks polite and smiles friendly, hotel employees will help him or her with pleasure.

    Profile photo of KoshkaBestiya KoshkaBestiya

This my skype if u wanna practice anytime :) jonathan.sanchez.macias

Profile photo of moldret moldret

Thank you, teacher. Could you make a lesson about pronunciation “Tr” and “Dr”, please?

Profile photo of susan120294 susan120294

Hi everyone ! I’m looking for someone to practice my english skill. I’m seventy five. Could you let me your facebook? :
By the way. YOu’re a very good teacher !. Thank you Rebecca.

Profile photo of oscargutierrez502 oscargutierrez502

I got 10 out of 10 Yahweh!!!

Profile photo of jfhdsjkfgkld jfhdsjkfgkld

i would be glad if anyone has free time to practice with me on skype, please reply my comment with your ID and i’ll add you as soon as possible.

Profile photo of Atheer Atheer

10/10 Please more advanced lessons!

Profile photo of viacheslavkr viacheslavkr

I’ve got 10!!! Your lesson was very cool! This is so nice, please send others like that!

Profile photo of Carlosjsobrinho Carlosjsobrinho

what a wonderful lesson thank you/Shukran

Profile photo of Ahmido Ahmido

Thanks a lot!

Profile photo of papyan papyan

Rebecca, thank you so much!

It’s very useful in daily life.

Profile photo of yankhonskiy yankhonskiy

Got 100 :)

Profile photo of BIDO BIDO

thanks it was useful
hi i’m looking for those people who are interested in learning moroccan dialect or even arabic language i’m as well interested in learning english what are you waiting for add me on skype mohssinex.mohssine

Profile photo of mohssinex mohssinex

Glad to know so many of you found the lesson practical and useful. I hope the three-step technique helps you to speak up for yourself when and if things go wrong. Knowing what to say and do gives you more confidence and power. My best wishes to you!

Profile photo of Rebecca Rebecca

Hello,Rebeca
I’m so please to visit this site again.
I have again some other question which I hope you could answer them well
What is the deference between linguistic competence and linguistic performance?
What is the distinction between descriptive and prescriptive grammar?
What is the distinction between constitutive and regulative rules in English?
Thanks indeed between teachewrs just you and Adam answer my questions thanks for every thing .

Profile photo of 123456mehdi 123456mehdi

Thanks Rebecca
Thanks Maryam for telling about this website

Profile photo of roy123 roy123

Thanks Rebecca. The quiz is hilarious by the way. I got 10. Bye!

Profile photo of CedomirP CedomirP

I REALLY LOVE YOUR WAY TO TEACH CLAIR SIMPLE AND EFFICIENT BY THE WAY I GOT 100/100 IN THIS TSET
ISUBSCRIBED IN YOUR YOUTUBE CHANNEL IT DESERVES

Profile photo of HAMDAOUI HAMDAOUI

Hi Rebeca… Are you from Brazil? I can understand every word you say… like you were speaking portuguese…. Beijos.

Profile photo of Bianabar Bianabar

i goy 9/10 :) not bad for me :))

Profile photo of depzailaimi depzailaimi

I got 10 !! :)

Profile photo of Namosup Namosup

I got 9 :'(

Profile photo of rudy123 rudy123

Thank you.
:D

Profile photo of Iamhere. Iamhere.

good quiz thanks a lot

Profile photo of totoklibi totoklibi

thanks for this lesson can you give me your email ????

Profile photo of memo90 memo90

good staff

Profile photo of Makiwa Peter Makiwa Peter

Hi Rebecca
I very glad today your lesson it was series for me because interested. my teacher Rebecca could tell me your browser at Facebook, because i wanna to one of students around the world
so please ad you or tell your face book
thanks my dear teachers for engVid

Profile photo of asha a.mohamed asha a.mohamed

Thanks for your lesson. Very clear .

Profile photo of Marlar Marlar

Hello teacher thanks

Profile photo of pancho pancho

I like this lesson..it s very interesting.

Profile photo of pancho pancho

Rebecca , very , very wellllllllll¡¡¡¡
Thanks¡¡¡

Profile photo of arestino arestino

Thanks Rebecca this lesson is useful.And always you do good work rebecca.

Profile photo of rakshorgan rakshorgan

thank you so much mis Rebecca ,,can i call you by skype please?,,,this is my skype’s name ; mykeskype88 ,or send you skype’s name please.. but if you can and available.. thanks again///

Profile photo of Myke Bridge Manurung Myke Bridge Manurung

Hi, Rebecca, thanks a lot for your lesson.

Profile photo of noneego noneego

You are gorgeous. I am not good at speaking English how can I improve it. Thanks

Profile photo of Manolya Manolya

Guys, Is this ok?

Oh, That is disgussting! I orderd a whole chicken, however his leg had been eaten

Profile photo of LoveEN:) LoveEN:)

I have waiting for the order more than 2 hours! That is redicolous, please bring my order right away

Profile photo of LoveEN:) LoveEN:)

you know what, I ordered a hot choclate, however it is a cooled coffee. This is unacceptable. Please change this order with mine.

Profile photo of LoveEN:) LoveEN:)

1. The seat that I have reserved has been given to another one.
2. This is reduclus.
3. Please give me a new seat right away

Profile photo of LoveEN:) LoveEN:)

oh thanks a lot miss rebecca I like the way u teach.

Profile photo of gannupriya85 gannupriya85

oh! thanks a lot miss rebecca I like the way u teach.

Profile photo of gannupriya85 gannupriya85

Thank you very much, Rebecca. These problems usually happen, we can’t always avoid them, so we’d better complain when necessary and more importantly, in the right way.

Profile photo of Tiago de Souza da Silva Tiago de Souza da Silva

This is a good one but what if you are a employee and the customer wants to take advance of some mistake how can we handle. If there a video than we can see??

Profile photo of epaul49 epaul49

    You can say: “Excuse me! We will solve your problem right now”. And then do what they want if it’s possible. Sometimes customers can cavil because they have a bad mood. :-) If Rebecca maid a video about employee’s behaviour and answers, I’d like to watch it too.

    Profile photo of KoshkaBestiya KoshkaBestiya

It ‘s wonderful syntax. Good

Profile photo of Elbo Elbo

my grandfather is distrubing me in my room, it is unaccepatable me because my future may damage , i need the next room

Profile photo of dhruba dhruba

the great teacher till today in engvid.

Profile photo of dhruba dhruba

it is really a good lessen that can make my speaking skills improved a lot. so i just want to stick to learn your lesson everyday from today!thank you!

Profile photo of ludahaofei ludahaofei

Hi!!!! I’ve got 10/10!!!! By the way… what does the expression “I TIP MY HAT TO YOU” mean?

Profile photo of vivi.vespero vivi.vespero

    It means that you admire and respect someone for something they have done.

    Profile photo of KoshkaBestiya KoshkaBestiya

Interesting lesson … thanks teacher

Profile photo of aboood1994 aboood1994

Thank you Rebecca. It is really good lession.

Profile photo of drquy81 drquy81

Thank you very much!

Profile photo of annie0301 annie0301

thanki

Profile photo of emrahbulduk emrahbulduk

I’ve got 9/10 this lesson very useful thank you teacher

Profile photo of Good feeling Good feeling

thank you very much,ı have got 10/10 :)

Profile photo of EMEL16 EMEL16

tks rebeca, you have good voice, i’m beginer and i have 8/10

Profile photo of nguyenphuc nguyenphuc

    Yes, you right. She has very beautiful soft voice. :-) I think Rebecca is a nice and polite person in real life too.

    Profile photo of KoshkaBestiya KoshkaBestiya

good lesson

Profile photo of nnajjar nnajjar

very good lesson.thanks rebecca.

Profile photo of jeffson gomez jeffson gomez

7. ____________ This is causing a lot of trouble for us. Please send your technician as soon as possible.
a:I bought a new photocopier from your store.
b:Our new photocopier has stopped working.
c:The photocopier was very expensive.
a and b both are true, aren’t they?

10. The seat I reserved has been given to another passenger. ____________. Please give me another aisle seat.
a:This is fun
b:This is silly
c:This isn’t right
d:This is fine with me

b and c both are right, why would we chose “c”, why not “b”?

Profile photo of evil666live evil666live

    7. You have to tell about your problem first. If you say that photocopier has stopped working, they will understand what is wrong with it. It doesn’t work. :-) And if you say “I bought a new photocopier from your store. This is causing a lot of trouble for us”, it will sound like a process of buying this photocopier in their store caused a lot of trouble for you and your family. :-) “Oh my God! How could I bought a photocopier in this store? I hate this store! It’s a big trouble”. :-)

    10. In this question “c” sounds more polite than “b”. :-) If you say that this was silly, they can feel hurt and give you an aisle seat in the last row near the toilets. It will be not very nice flight. :-)

    Profile photo of KoshkaBestiya KoshkaBestiya

      Yes, that’s an excellent explanation.
      I agree with you

      All the best to you

      Profile photo of Teacher2 Teacher2

Hahhhahhh , I got , 10 score it is very helpful

Profile photo of naqibullahibrahimi123 naqibullahibrahimi123

Great lesson. Thanks so much.

Profile photo of ccardera ccardera

I want to practice skype hernadvt

Profile photo of HernanD HernanD

thank you very much

Profile photo of Emin@111 Emin@111

evil666live, maybe, c) is more polite..

Profile photo of Aleciano Lobo Jr Aleciano Lobo Jr

Dear Rebecca,
Your lessons are excellente.
We cannot complain us about your interventions.
Please, keep it up.
Best regards.

Profile photo of Peter Peter

1:15 “So if you really want action, make sure you ask for what you want someone to do to fix your problem.”

Can you please explain, why there is no an article ‘an’ before ‘action’. Is it a verb form here? Also, why is no article in “Ask for action”?

Profile photo of HarmD HarmD

    Maybe it’s a set phrase. :-) I don’t understand too. And nobody wants to explain it for us.

    Profile photo of KoshkaBestiya KoshkaBestiya

There’s a hair in my soup! ____
This is quite disgusting.________ Please bring me another bowl.

but for me, if it was quite disgusting, I just can’t order anything else, and will leave Immediately ))))))))))

Profile photo of Amer_70 Amer_70

    Me too! ^-^ Because they can on purpose throw something in your second soup for revenge. :-)

    Profile photo of KoshkaBestiya KoshkaBestiya

10 out of 10.
Dear Rebecca,
Thank you for your great lessons!
Now, I have an eye for filling the blanks easily.

Profile photo of Arash Arash

Good lesson….

Profile photo of luismorales luismorales

Great lesson Rebbeca! You’re an excellent teacher!

Profile photo of Wellington Porto Brito Wellington Porto Brito

Very good lesson, and very funny answers!!! :D Of course, I knew the correct ones.

Profile photo of Sasha J. Sasha J.

i like it
thank teacher.

Profile photo of phuntengvid phuntengvid

hahaha… i`m happy for the result… thanks.. Ms. Rebecca for another fruitful lecture… :)

Profile photo of abraham richard abraham richard

I got 10 correct.This is great.You are a good teacher.

Profile photo of Mahmoud Anwer Mahmoud Anwer

Thank you

Profile photo of Noraddeen Noraddeen

I got 9 out of 10 hehehe

Profile photo of fraulein fraulein

Thank you, Rebecca! Your lessons are always very informative, understandable and interesting. I watched this one with a pleasure. Now I know how to complain! Yahoo! It’s great! Very wise advises – like I’ve heard a psychologist’s opinion too. ^-^ Yes, you’re right. It’s better to say people what you want them to do. When I was watching this video, I thought: “How happy are people that live in a normal civilized countries!” Our country is crazy. If you find that somebody has eaten a leg of your chicken and complain about it, managers in a supermarket will say: “How can I know that it wasn’t you? Maybe you have eaten that leg!” They never make excuses, they can only be rude. A month ago I watched on TV that one customer found a mouse in a supermarket and filmed it. The mouse ran on bread and pastries. It’s not normally for our country. Usually we don’t have mice in supermarkets and in houses. :-) But nobody apologized and nobody were fined for it. “Yes, we know. It was a mouse here. But now it’s gone, – said a manager. – We’ve exterminated it”.

Profile photo of KoshkaBestiya KoshkaBestiya

Thank
Woo 100

Profile photo of Joyonoso Joyonoso

She is speaking lovely and easy to listening.

Profile photo of Joyonoso Joyonoso

Yeaaa..I got 9 :-)

Profile photo of werawan werawan

Thank you, Rebecca! I’ll make this 3 steps. Regards.

Profile photo of lorenzoyoques lorenzoyoques

Could you tell me the meaning of ‘please credit me for the last hours’?

Profile photo of Joshua Joshua

thank you this is so
incredible

Profile photo of atsede123 atsede123

thanks rebeeca!

Profile photo of luoyong6 luoyong6

The 3 steps are important to get the right response. Great lesson!

Profile photo of gteferi gteferi

Thank you rebeca this is really u interesting quiz

Profile photo of Layla77 Layla77

Great lesson! Thank you so much

Profile photo of Vivimi Vivimi

wow amazing explain

Profile photo of ARM.ROSHAN ARM.ROSHAN

have a nice Rebecca

Profile photo of mancef 1611 mancef 1611

this lesson is very helping to boost confident to speak out in any problem .. hehe good thing there’s no chicken in the quiz lol

Profile photo of shiena shiena

It was interesting and useful.
You speak very quickly but it is a kind of challenge for me.
Thank you.

Profile photo of JanuszW JanuszW

Useful more than I think ! Thanks a lot.

Profile photo of Soei Soei

Sorry, Rebeca. I answered correctly 7 questions from ten. But this topic was very interesting

Profile photo of yaresolga yaresolga

Thanks for this lesson, Rebecca^^ the quiz is quite helpful too. I’ll use this lesson tonight for my Boss’ English lesson^^

Profile photo of Ennail Ennail

Hello Rebecca, we are thankful to bring such as constructive to lesson. You are awesome. I appreciate that to guide students how to complain in such a professional way in this lesson. I like your chicken story that happened to you and it was quite shocking but the way you handle it more learning experience for all of us. Thanks and best regards.

Profile photo of Shkruallah175@gmail.com Shkruallah175@gmail.com

Thank You.. It Was Very Informative & So Helpful.
This Video Really Helps Me How To Complain About A Problem .. :)

Profile photo of Phenom2255 Phenom2255

You got 10 correct out of 10.

thank you…

Profile photo of M kartal M kartal

I got 80% that not bad
Thanks

Profile photo of AJELLABI AJELLABI

Wow AMAZING I GOT 90/10 I HAVE JUST STARTD ON THE SITE FOUND IT OS FUNNY THANK YOU MA’AM FROM AFRICA.FIRST TIME ONE THE SIDE I FOUND IT SO HELPFUL

Profile photo of DRENI DRENI

Thank you Ms. Rebecca.

Profile photo of Alex-1956 Alex-1956

Thank u for your lecture.

Profile photo of JD kim JD kim

I got 10 out 10 . Thank you Rebecca

Profile photo of thunguyen3 thunguyen3
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