engVid quiz
Quiz

Test your understanding of this English lesson

Test your understanding of the English lesson by answering these questions. You will get the answers and your score at the end of the quiz.
If you don't hear someone, which of the following is the MOST polite thing to say?

Which expression is more polite?

You need to ask for someone's mailing address. Which of the following is NOT polite?

Which of the following expressions is the MOST polite?

How should you check if the customer needs help with anything else?

It helps to _________ while you are speaking on the phone. People can hear it.

How should you ask someone to wait?

If you don't understand what someone says, you could respond by saying:

In general, being polite requires ________ sentences and questions.

Which expressions are impolite?


Next Question
comments
Comments

198 Comments on “Learn English for Call Centers and Customer Service Jobs”


Leave a Comment

I got 10 of 10 :) thankyou Rebecca…

Tuesday, June 28th 2016

    Really? You passed the quiz with flying colors. Good for you Mg81!

    Polite language makes a difference everywhere; no matter what your occupation or profession is.

    Short, but very interesting lesson Rebecca.
    Would be possible for you to develop a lesson on polite languguage when arguing with someone?

    Thanks for sharing this lesson with us Rebecca.

    Regards.

    Tuesday, June 28th 2016

    Congratulations! I wish you all the best.

    Sunday, July 10th 2016

short video , but useful as usual .thank you so much Rebecca.

Tuesday, June 28th 2016

thank u rebecca

Tuesday, June 28th 2016

Great lessons.

Tuesday, June 28th 2016

I’m afraid I didn’t pay attention to polite/impolite way of speaking earlier. Thank you very much for this lesson Rebecca. I hope politeness will help me to connect better and be more helpful in the future.

Tuesday, June 28th 2016

    Glad to hear the lesson helped you. All the best.

    Sunday, July 10th 2016

Thank you kindly.

Tuesday, June 28th 2016

Thank you Rebecca

Tuesday, June 28th 2016

Hi Rebecca, I would love to be the first person that comment on your new lesson. Your class is very informative and I do love it. Thank you very much. I hope you doing well and keep making more interesting lessons.

Tuesday, June 28th 2016

    Thank you very much for your feedback. I’m very happy to know the lesson helped you. I wish you all the best.

    Sunday, July 10th 2016

Hi Rebecca, Im very happy to be the first person had a comment on your lesson but I have not known why my comment is not appeared. Thank you so much.

Tuesday, June 28th 2016

    Hi there! Your comment had to be manually approved. If you leave the same comment multiple times in a row, the website will think it’s spam.

    Wednesday, June 29th 2016

Thank you very much Rebecca!
Nice and useful lesson as usual ;)

Tuesday, June 28th 2016

I enjoy this lesson so much because it’s short but very useful and easy to apply to life

Tuesday, June 28th 2016

    Great! Thanks; that was the idea. All the best to you.

    Sunday, July 10th 2016

Very well orginazed this video by educationalist, we are human which one of the top creation of whole, and become in shape of human we care about all humanity and this is the tool where we used more politeness and sophistication to give respect others.

Tuesday, June 28th 2016

    Thanks for promoting the cause of greater caring in the world. I wish you all the best.

    Sunday, July 10th 2016

It’s very important to understand like this video if you want find good job or speak with custmors.
Thank you very much Rebecca..

Tuesday, June 28th 2016

    Yes, it will make a big difference in your professional and personal life if you relate to people in a more polite manner. All the best to you.

    Sunday, July 10th 2016

Good and useful lesson as usual )) thank you very much Rebecca ..

Tuesday, June 28th 2016

Very well organised this video by Rebecca !

Tuesday, June 28th 2016

Thank you to much Rebeka it will help me a lot

Tuesday, June 28th 2016

Thank you

Tuesday, June 28th 2016

thank you

Tuesday, June 28th 2016

thank you very much and have a nice day :))) smile

Tuesday, June 28th 2016

I’m afrai i dont agree with you regarding the question number nine, perhaps I’m wrong

Tuesday, June 28th 2016

    Of course, you are right that one can be polite through short sentences too. However, in all of the examples from work contexts in the video, we see that the longer phrase or sentence was more polite. That’s because it gives the listener even more of our time, uses gentler language and shows we are not impatient. All the best to you.

    Sunday, July 10th 2016

Afraid sorry

Tuesday, June 28th 2016

I got 10/10 it’s great lessons for study and improving your skill of speech, but it is not enough.If you want to be perfect you need having someone for talking that you can understanding when someone talk you. I’ve found myself when I speaking with someone on phone, I have much trouble understand him. So anyone who want to talk with me by Skype is welcomed.

Tuesday, June 28th 2016

    You are right. Speaking on the telephone is always more challenging because we cannot see the person’s body language, which also gives us clues about the meaning. That’s why one has to go out of ones’s way to be polite on the phone. All the best to you.

    Sunday, July 10th 2016

i need to practice so that i could speak that smoothly.

Tuesday, June 28th 2016

I got 10/10 .
Thank you very much Rebecca :-)

Tuesday, June 28th 2016

Thank you, teacher. I will be polite in general, because I have to improve my interpersonal relationships. See you, then.

Tuesday, June 28th 2016

    Great idea! All the best to you.

    Sunday, July 10th 2016

Thank you very much, Rebbeca

Tuesday, June 28th 2016

Nice video, it has helped me a lot.

Tuesday, June 28th 2016

thanks Rebecca.. I got 10/10…I love your lesson..I’m very happy. You teach very well…and is easy understand what you say..:)

Tuesday, June 28th 2016

    Thanks Rebecca. I got 10/10.. I love your lesson and I’m very happy, you teach very well and is easy understand what you say..:)

    Tuesday, June 28th 2016

    Thank you, Marcos, for your kind feedback. I wish you all the best.

    Sunday, July 10th 2016

I like this video, thanks

Tuesday, June 28th 2016

Thank you Rebecca.

Tuesday, June 28th 2016

Very simple, clear and useful lesson.
Thanks, Rebecca

Tuesday, June 28th 2016

Thank you Rebeca,

Could you give us more of these subject, It i importand

thanks again

Tuesday, June 28th 2016

Nice video, but I don’t have that kind of job, nor do I see myself doing it. :D

But still, it was good to learn some manners. Hehehe!

Bye-bye, Rebecca!
See you!

Tuesday, June 28th 2016

I got 10 thanks Becca nice lesson see you soon .

Tuesday, June 28th 2016

Thank you very much Rebecca, this video is very clear and useful. See you. Great job.

Tuesday, June 28th 2016

    Thanks so much for your kind words. I am glad to know you found the lesson helpful. All the best to you.

    Sunday, July 10th 2016

I really enjoyed while listening

Tuesday, June 28th 2016

Hello Rebecca. Thanks for this lesson, it is very useful when answering the phone in the office, but even at home.

Wednesday, June 29th 2016

Thanks a million Ms. Rebecca.
your teaching way is astonishing,
your coaching style is extraordinary,
and your smiling manner is breathtaking
note : magic of 3(a previous lesson) .I have been your student for a month.I extremely appreciate your excellency

Wednesday, June 29th 2016

    Welcome to Engvid, and thank you very much for your kind and generous compliments. Also, congratulations on using the magic of 3 so effectively in English. Please do explore the site to find exactly what you are looking for that will help you the most. We have many sections, and levels. I wish you all the best.

    Sunday, July 10th 2016

Dear Ms Rebecca.
Excuse me,I have a suggestion for your useful site.
would you add a separate topic for scientific researchers about technical / scientific writing?
I believe it will be helpful especially for who wants to publish in international journals
I can not thank you enough, Ms. Rebecca
my best regards

Wednesday, June 29th 2016

    Thank you for your suggestion. It is a good one. All the best.

    Sunday, July 10th 2016

Thank you very much Rebecca. Very important lessons.

Wednesday, June 29th 2016

Very interesting lesson, Rebecca. I glad that I got 100. Thank you very much and I will see you next time.

Wednesday, June 29th 2016

Thank you

Wednesday, June 29th 2016

    May I practice with you english in private ??

    Friday, July 1st 2016

I’m too fast answering I thought its polite sorry my mistake I’ll study again

Wednesday, June 29th 2016

Thank you very much.
You make me happy.
Your lesson helps me much.
Although I can’t speak English very well, I will study continuously up to I’m a good speaker of English.

Thursday, June 30th 2016

Hello !
Thank you Rebecca for this video it’s very interesting.
I had 100%.

Thursday, June 30th 2016

This comment is for every one
I’m Mounir from Morocco.
who’s want to practice with me english via Whatsapp.
Thanks.

Thursday, June 30th 2016

    Here my skype (julio.ortigoza2) i would like to do the same with you!

    Tuesday, August 16th 2016

Thank u

Thursday, June 30th 2016

Thanks a lot for this useful video rebecca, i hope you would take more vidoes about business english

Thursday, June 30th 2016

    Please check the Business English section of our website for hundreds of lessons which might help you. Thanks for your feedback and all the best to you.

    Sunday, July 10th 2016

Thank you rebecca

Friday, July 1st 2016

Straight to the point, as always!
Congrats. 😎

Friday, July 1st 2016

I would like to thank you for that lesson, Rebecca.

Friday, July 1st 2016

Thank you very much for this useful lesson Rebecca :) I got 10 out of 10. Even though my command of English is proficient , such lessons are still helping me during my studies :) Maybe you could share some more Business English lessons with us like you did in the past. That would be great :)

Saturday, July 2nd 2016

    Thanks for your kind feedback. I have recorded several more Business English videos, as have our other teachers. I wish you all the best with your studies and your career.

    Sunday, July 10th 2016

      Thank you very much Rebecca! I’m looking forward to new lessons :)

      Saturday, July 16th 2016

It was a really great lesson.

Saturday, July 2nd 2016

Hi Rebecca, thank you so much for your lessons, I’ve learned a lot with your tips.

Saturday, July 2nd 2016

thank you Ribaca for this usefull video

Saturday, July 2nd 2016

Thank U for this lesson Rebecca.

Personally I’d say that I didn’t like you had put a man as the bad example against a woman as the good example. I think it had be better if two of them were man or woman. But I know it’s just a example.

Bye!

Sunday, July 3rd 2016

    The names were only chosen as an example, but yes, you have an excellent point. I will follow this pattern in any such future lesson. Thank you very much for your feedback. MY best wishes to you.

    Sunday, July 10th 2016

    You must be kidding ::

    Wednesday, November 23rd 2016

(sorry my english if I made a mistake).

Sunday, July 3rd 2016

I got 10 of 10, too! Thanks a lot, Rebecca, I love you!

Monday, July 4th 2016

Thank you very much Rebecca

Tuesday, July 5th 2016

Thank you

Tuesday, July 5th 2016

best teacher

Tuesday, July 5th 2016

Thank you to much Rebeka it will help me a lot

Tuesday, July 5th 2016

    Great! Happy to hear it. All the best to you.

    Sunday, July 10th 2016

Thank you to much Rebecca it will help me

Tuesday, July 5th 2016

Thanks Rebecca!

Polite speaking, especially when interacting professionally to external people is always important.

Would you mind if I congratulate you again?

Wednesday, July 6th 2016

    May I think you again for your feedback? All the best, my polite and kind friend.

    Sunday, July 10th 2016

thank u Rebecca.i m new learner,i think that your videos help to learning English.i respect u.Than u very much

Thursday, July 7th 2016

    Welcome to engvid and thank you for taking the time to share your kind comments. Please do look through our website – I am sure you can find many lessons that can help you. I wish you all the best.

    Sunday, July 10th 2016

Thanks a lot Rebecca!!!

Thursday, July 7th 2016

THANKS A LOT …EXELENT TEACHER.

Thursday, July 7th 2016

Thanks Rebecca to be so effective teaching us. By

Friday, July 8th 2016

    My pleasure. Thanks so much for watching and learning. All the best to you.

    Sunday, July 10th 2016

thank rebeca for this lesson.

Friday, July 8th 2016

Thank you so much Rebecca for this useful video!

Friday, July 8th 2016

    My pleasure. Glad you found the lesson helpful. All the best to you.

    Sunday, July 10th 2016

I got 10 correct out of 10.
:D

Thank you so much Rebecca

Saturday, July 9th 2016

Thank you Rebecca for this video which is my first finish lesson on the web.

Saturday, July 9th 2016

hello, Rebecca
how to pronounce “wound” as a noun and “wound” as past tense of “wind”?
wound=food=mood
wound=band=land
is that scale right?

Sunday, July 10th 2016

    Wound as a noun rhymes with mooned.
    Wound as a past-tense verb rhymes with found.

    All the best to you.

    Sunday, July 10th 2016

Thanks Rebecca!

Sunday, July 10th 2016

Thanks Rebecca!

Sunday, July 10th 2016

Thanks a lot for your reply, Ms. Rebecca.
I study about four lessons every day
and I am thrilled that I have explored your useful, helpful and fruitful site
All the best to you

Monday, July 11th 2016

you are the best Rebecca :) thank you

Monday, July 11th 2016

I got 10 of 10.
thanks Rebecca

Monday, July 11th 2016

9 out of ten is not bad! So much things to learn.

Tuesday, July 12th 2016

i got 10 correct out of 10..Thanks Rebecca

Tuesday, July 12th 2016

hello Rebecca
how to use “worth” and “worthy” as adjective?

Tuesday, July 12th 2016

Thank You Rebecca Now Its easy to identify the polite expression

Tuesday, July 12th 2016

i want practice my English with someone especially in talking , any volunteer here ?

Tuesday, July 12th 2016

    yes i also want to practice

    Saturday, July 16th 2016

    u should use skype for improving u r conversation

    Monday, July 25th 2016

Hello Rebecca,
What is the real difference between “woollen” and “woolly” as adjective? And which one is stronger and closer to the noun “wool”?

Tuesday, July 12th 2016

Thank you Rebecca for explanation.

Wednesday, July 13th 2016

hi! nada91, i volunteer because like you i want to practice my english especially english spoken,

Thursday, July 14th 2016

thank you engvid.com i learn a lot from you with your great and amazing teachers

Thursday, July 14th 2016

i got 9 out of 10

Saturday, July 16th 2016

THANK YOU

Tuesday, July 19th 2016

Hello from Kazakhstan! Thak you for your lesson

Saturday, July 23rd 2016

Thank’s Rebecca, it’s a great explanation, i got 10 out of 10 !

Saturday, July 23rd 2016

Thank you Rebecca. I can understand perfectly your conversation.

Saturday, July 23rd 2016

OH my God, i got 9 of 10. thanks so so much……

Saturday, July 23rd 2016

Hi Rebecca firstly I really want to thank you for u r video. I saw one video where you taught some time we don’t use preposition at the time . I have almost understand the concept but few questions I have .
We have been receiving some messages in every half an hour .
He does the job in night shift
In every time I see him

I have written three sentences .could you pls check and let me know is it right or wrong if it right so why because I am indicating time

Monday, July 25th 2016

hello…Rebecca…its really a great lesson. it is very useful..hope you will be with many more new topics

Tuesday, July 26th 2016

Thank you so much Rebecca. I’ve got 10 of 10

Tuesday, July 26th 2016

Ty so much mrs. rebecca

Wednesday, July 27th 2016

WAY OF DEALING

Thursday, July 28th 2016

thank you very much,impolite people bothering me and make me disappointed all the day so i hope those people watgh this vedio

Friday, July 29th 2016

Thank you ms rebacca :)

Sunday, July 31st 2016

Thank you Rebecca. This lesson is very easy to understand and useful.

Sunday, July 31st 2016

Thank you so much Rebecca

Monday, August 1st 2016

wow I got 10 correct answer. thank you very much.

Monday, August 1st 2016

I got 10 of 10 thank you Rebecca

Wednesday, August 3rd 2016

Thanks so much rebecca

Wednesday, August 3rd 2016

10 of 10 ^^

Thursday, August 4th 2016

Will there be another wonderful lesson about using modal verbs, please!

Thursday, August 4th 2016

thank you very much rebecca….

Sunday, August 7th 2016

Hello, teacher Rebecca! Thanks for your video. It is such a wonderful way to be more polite at speaking English.

My Best Regards.

Sunday, August 7th 2016

When you on the phone , eventhou people can’t see you, they can hear your smile and your warm . Very nice quote.
Thank you rebecca for help :)

Friday, August 12th 2016

thank you for this lesson very help full for sales jobs

Saturday, August 13th 2016

Thank you for this lesson

Sunday, August 14th 2016

Hi Rebecca! Interesting lesson to pick!
I have a suggestion that you make a lesson about the legal system that deals with immigration, application form, visa/passport terminology and all that specific information you need to grasp on the law, consulate or embassy level (since people get confused and find it complex to understand very formal words/expressions before filling documents)
The lesson should illustrate the people, paperwork and places of that kind.
Thank you

Tuesday, August 16th 2016

Thank you for this lesson,it’s easy to understand and helpful.

Wednesday, August 17th 2016

Thank you very much techer Rebecca I got 9 of 10

Wednesday, August 17th 2016

very helpful, i will practice that with my roommate in conversation today.

Thursday, August 18th 2016

Thank you very muchos, Rebeca.

Sunday, August 21st 2016

thanks for your efforts

Monday, August 22nd 2016

thank you please add me on skype i want to talk to you in english any one add me who want to speaks my skype id usman.ghani1663

Wednesday, August 24th 2016

Thank and regards, Ms.Rebeca.

Thursday, August 25th 2016

I have got 8 correct of 10
Thanks Rebeca

Friday, August 26th 2016

I’m enjoying because of studying Eng.

Friday, August 26th 2016

I got 10!! Thank you very much Rebecca…

Friday, August 26th 2016

very useful !! thank you.

Saturday, August 27th 2016

Many thanks Rebecca it’s really of very useful

Wednesday, August 31st 2016

Dear Rebecca,
Short lesson but very useful.
Best regard.

Wednesday, August 31st 2016

thank you very much
have a nice day

Friday, September 2nd 2016

So good!

Tuesday, September 6th 2016

Very nice Rebecca! I always use short answers and question, but I never thought it’s wrong ;)

Meny thanks !

Wednesday, September 7th 2016

I got 8 again out of 10 heheh better luck next time

Saturday, September 10th 2016

Hello Ms.Rebecca. I would like to say very thank you for your video . I got 10 after i watched your video. I will use the polite conversation from your video at my work😘😘

Sunday, September 11th 2016

Rebecca, could you give me advice how can I improve my speaking. I have a problem with express my thoughts. Thank you

Thursday, September 15th 2016

AWSOME I LIKE THIS. I GOT 10 OUT OF 10

Friday, September 16th 2016

I got 8 correct of 10.I must be more attention

Saturday, September 17th 2016

Believe it or not, been polite has given me the opportunity to have several promotions and awards in my work place, thank you Rebecca I’ve learned a lot in this lesson.

Saturday, September 17th 2016

I got 100 marks. Thank you. Your explanation is very clear.

Tuesday, September 20th 2016

Thank you Rebecca polite and impolite make me understand better English language.

Saturday, October 1st 2016

Hello im now start help me how can i start?

Sunday, October 2nd 2016

Thank you Rebecca, when I hear you I imagine your smile.

Sunday, October 2nd 2016

oh my God! i think it’s necessary to study more.

Monday, October 3rd 2016

thank you so much about everything good lesson

Tuesday, October 4th 2016

Thank you so much Rebecca it was a great lesson

Tuesday, October 11th 2016

Thanks

Wednesday, October 12th 2016

Thank you Rebecca,
As always, very interesting

Wednesday, October 12th 2016

Thank you, Rebecca for your lessons

Wednesday, October 12th 2016

I really understand the lesson. And I got 10/10… Here is my skype felipemal2016. Add me… lets improve our english..
Saludos!!!

Monday, October 17th 2016

Thanks Rebecca, i thinks this tips are very important to comunicate more polite with another people. I´m glad to learn more with you.

Monday, October 17th 2016

Thank you so much Rebecca! It is going to help me :)

Wednesday, October 19th 2016

Great site for studying or improving English, thank you so much for this lesson:)

Friday, October 21st 2016

i got 9 that is awesome question thanks rebecca :)

Sunday, October 23rd 2016

Thank you Rebecca for teaching me good expressions about customer service.

Thursday, October 27th 2016

thank you for all rebecca.. :)

Friday, October 28th 2016

It was nice I practiced 10/10

Friday, October 28th 2016

Thank you so much Rebecca

Tuesday, November 1st 2016

I got only 90.
Because I missed quiz no.3 ” Not polite” and “Polite”. :'(
Anyway, Thanks a lot Ms. Rebecca.
It helps my ENG conversation. (y)

Thursday, November 3rd 2016

it was so effective thanks for these all efforts which u had done with us lol

Saturday, November 12th 2016

i have been looking for a specific points which will lead me to be a professional in customer service field

Saturday, November 12th 2016

I got 10 out of 10
thank you, teacher Rebecca!! :)

Saturday, November 12th 2016

Happy I scored 100 the full. This is the video of yours I’ve seen first. Since I’m working in Call centre, it’s very useful for me to improve the phone etiquette. Thank you so much Rebecca.

Thursday, November 17th 2016

Thank you for your lesson, it is interesting. I really like it. I learned english 10 years however my english is bad now :((.

Friday, November 18th 2016

thank you teacher Rebecca.
The lesson was very clear; I got 10/10 :)

Tuesday, November 22nd 2016

Dear teacher, I got 10 out of 10. Thank you very much.

Saturday, November 26th 2016

I agree with you
I like your videos

Sunday, November 27th 2016

Thanks teacher Rebecca for your nice lessons.

Monday, November 28th 2016
Reply
Reply

Leave a Comment