engVid quiz
Quiz

Test your understanding of this English lesson

Test your understanding of the English lesson by answering these questions. You will get the answers and your score at the end of the quiz.
What is a polite way of asking someone over the phone to raise their volume?

What can you say if the person is speaking too fast?

"__________________ Please, could you speak slower?"

What is another way of asking a person to speak louder?

The person over the phone is speaking loudly and slowly, but you still don't understand. What can you say now?

What is another way of saying you didn't understand?

Arya: "We close at 6 p.m."
Breinne: "____________ you close at 6 p.m.?"

In a business context, what can you do to confirm the details of a past phone conversation?

If you say, "Sorry. What did you say?", what will probably happen next?

Phillip Jennings: "We have blueberry, chocolate, or banana."
Elizabeth Jennings: "You said ________. Is that right?"
Phillip Jennings: "Yes, and also chocolate and banana."


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Comments

198 Comments on “Conversation Skills – Understand PHONE conversations in English”


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Thanks Benjamin for this lesson!

You are a very didactic teacher and this is another every day useful class.

Wednesday, July 15th 2015

    Yeah, I agree with you Fcicerre. I would say that Benjamin’s teaching style suits us well.

    He conveys meanings of unknown words/expressios with great ease using body language. Only a good teacher can do that.

    Have a nice evening!

    Thursday, July 16th 2015

      I imagine you are right Regino, the body language, and also the dialog in role playing, helps a lot. I consider him a very good teacher.

      Have a nice day!

      Friday, July 17th 2015

        Let’s not forget he’s also an actor, so the body language comes easily. I really appreciate his way of teaching, it makes learning English so much fun.

        Monday, October 19th 2015

Thanks Benjamin, I love your lesson

Wednesday, July 15th 2015

A very useful lesson, thanks Benjamin!

Wednesday, July 15th 2015

i got 8 correct out of 10.thanks you Benjamin!very excited

Wednesday, July 15th 2015

I’ve got 10 out of 10.. I really need this lesson..Thank you

Wednesday, July 15th 2015

Thank you Benjamin!

Wednesday, July 15th 2015

I got 10 out of 10. Very nice lesson indeed. H

Wednesday, July 15th 2015

Thank you Benjamain I got 9 correct out of 10 . Your lesson is useful for working in Business context such as conversation on the job.

Wednesday, July 15th 2015

Excellent combination between Your speaking way and your body language. Very good video thanks.

Wednesday, July 15th 2015

thank you
i am in
☺☺

Wednesday, July 15th 2015

    thank
    guys im hamse farah from somaliland

    Friday, October 2nd 2015

Dear Benjamain

What is the duffernet about “write them an email’ and ‘sent a letter by email”,thanks.

8. In a business context, what can you do to confirm the details of a past phone conversation?
call again
write them an email
send a letter by mail
send a smoke signal

Thursday, July 16th 2015

    Hi there!

    Responding to your query, you are having a mistake on your reading comprehension, you can see it below:

    The question is about business context. Is that right?

    So, at the office (at least nowadays) you don’t send a letter to confirm what you agree with the other side speaker just a few seconds ago (unless it is a contract that it’s required to be signed), postal service may take several time you don’t want to waste, so you send an email.

    Regards.
    =D

    Wednesday, July 29th 2015

thank you so much man i quite catch thes lesson

Thursday, July 16th 2015

Thanks a lot for your teaching… What mobile operator more used in UK?

Thursday, July 16th 2015

Thanks you very much Benjamin! Now, i’ll be able to speak on the phone with my english family. Is it possible to you to prepare a course about to go to the restaurant? Thank you so much. Have a good day.

Thursday, July 16th 2015

WONDERFUL LESSON THANK YOU ^_^

Thursday, July 16th 2015

thanks so much Benjamin i hope you will take a great lessons to teach again .

Thursday, July 16th 2015

got it Alhamdullah

Thursday, July 16th 2015

Great lesson :-)
Thanks a lot

Thursday, July 16th 2015

    Hi werawan! Let’s practice better English and make the way of learning more effective. Looking for an English mate. If interested let me know.

    Thursday, August 11th 2016

thank you very much . i suffered a lot every time i had a conversation with a English – speaking man when i want politely to ask him to raise his volume

Thursday, July 16th 2015

Thank you! Great class!

Thursday, July 16th 2015

thank you benjbro.. i got 9 points out of 10

Thursday, July 16th 2015

Dear Mr. Benjamin you have a very good english class approaching. Congratualations !

Thursday, July 16th 2015

A hilarious quiz, who would believe it!

Thursday, July 16th 2015

    meee I would believe it

    Wednesday, October 12th 2016

Thank you so much. very helpful!

Thursday, July 16th 2015

Thank you,sir Benjamin!got 9 out of 10..:-)

Thursday, July 16th 2015

Thank professor Benjamin , I like Brit slang

Thursday, July 16th 2015

hi, Benjamin, besides a good teacher you are a great actor too.

Thursday, July 16th 2015

7/10 thank Benjamin nice lesson

Thursday, July 16th 2015

thanks teacher

Thursday, July 16th 2015

thanks alot :)

Thursday, July 16th 2015

Great Lesson, thank you.

Thursday, July 16th 2015

Thanks!!!!

Thursday, July 16th 2015

Great lesson Benjamin! Thank you.

Thursday, July 16th 2015

Thank you!

Thursday, July 16th 2015

Thank you for your clarity, Benjamin was great!!! I understood all the English lesson (10/10)

Thursday, July 16th 2015

It’s useful to me. Thank you very much!

Thursday, July 16th 2015

Great lesson. Thank you so much. I really appreciate your help!!!

Thursday, July 16th 2015

Thanks, Benjamin!

Thursday, July 16th 2015

Hello!

Could you explain why it is “Can you please speak slower?” but not ” Can you please speak slowlier?”

Thursday, July 16th 2015

Thank you Benjamin. It’s been long time since the last lesson for you.

For my companions who seek improve his accent . Please feel free to be in touch with me on . Facebook.com/anwar.lawer1

Thursday, July 16th 2015

great lesson i got 90 % i think that i need to go to the very blue website more often to improve my listening skills

Friday, July 17th 2015

I could catch your lesson,Benjamin :-)
Thank you for this useful lesson.Whenever a person speaks very slow over the phone it is ok for me but when a person speaks faster i really struggle a lot to understand.But i think this video will help me a lot to cope up that :)

Friday, July 17th 2015

Thanks a lot Benjamin)It doesnt’t matter that you stay so far, you are my favourite teacher,your lessons are incredible!!!Keep it real!

Friday, July 17th 2015

hey guy Ineed person to practice Im from domonican republic, no matter iif is man ho woman Im just need to improve my inglish to get a better job pleases interestinting writeme to my whatsap 8092431717

Friday, July 17th 2015

i realy love this lesson

Friday, July 17th 2015

Hello, This page Like me, because I´m learning too much!

Friday, July 17th 2015

7/10

Friday, July 17th 2015

thanks sir i’ve got 70%

Friday, July 17th 2015

I’ve got 10 out of 10. I have learned improving my speech and fluency to IELTS with your lessons. Your british accent and the way that you communicate has helped me a lot. Thanks.

Friday, July 17th 2015

Thanks Benjamim! You are great!

Friday, July 17th 2015

Great Lesson! Thanks a lot, Benjamim!

Friday, July 17th 2015

yes its very helpful lesson.

can you please also upload the conversation of office environment. means how to talk with your colleagues.

Friday, July 17th 2015

9/10 thanks a lot. i’ll practice very well!

Friday, July 17th 2015

Thanks a lot Benjamin!!

Saturday, July 18th 2015

10/10 good explanation.

Saturday, July 18th 2015

very interesting and useful, thank you!

Saturday, July 18th 2015

I thank you very much teacher Benjamin,It’s daily useful lesson for me.I thank you very much again.

Saturday, July 18th 2015

Thank you Benji, simple but very effective lesson. By the way next time avoid junk food you know, because that kind of meal isn’t to good for your health, “be veggie” ok? No pizza or McD, be veggie. 9/10

Sunday, July 19th 2015

it’s a great lesson,thanks

Sunday, July 19th 2015

happy

Sunday, July 19th 2015

Hi Benjamin, you have a really clear pronunciation. I could understand you very well. Thank you for your lesson. Regards from Germany Johanna

Sunday, July 19th 2015

amzing ..thanks Benjamin especialy for every reaction with every word :p

Sunday, July 19th 2015

Thank you Benjamin. I had a wonderful time studying English. You have a very clear pronunciation and I could understand what you said very well. I will practise every day.

Sunday, July 19th 2015

Benjamin thanks! Great Lesson!

Sunday, July 19th 2015

hey guy Ineed person to practice Im from Marocco, no matter iif is man or woman Im just need to improve my inglish to get a better job pleases interestinting writeme to my whatsap +212650499880

Sunday, July 19th 2015

thanks
its really useful.

Monday, July 20th 2015

Thank you ,Benjamin. This lesson is very helpful for me. I will try that you taught.

Monday, July 20th 2015

the subscribe is too quite,
could you speak a little louder please?

Tuesday, July 21st 2015

10 OUT OF 10…thanks Benjamin. Your lessons are helping me well enough.

Tuesday, July 21st 2015

I haven’t been here for a while, I don’t know why and today I went to EngVid again and I saw your lesson about conversation skills and I really need to say that I’m impressed. You’ve done great job Ben, seriously and I thank you so much for that. You are very energetic and crazy person as well ( so am I) and I’m so happy that you are here teaching people :) You could be my private teacher lol. Anyway thanks again for your lesson and till next time :))

Tuesday, July 21st 2015

Thank you

Tuesday, July 21st 2015

Thank you .

Tuesday, July 21st 2015

Thanks so much!!!

Wednesday, July 22nd 2015

Good morning! I’m very happy to watch another video of you. Great job, Benjamin. Thank you very much.

Wednesday, July 22nd 2015

Thank you, get more knowledge on how to speak in polite way.

Wednesday, July 22nd 2015

you are good teacher

Wednesday, July 22nd 2015

thanks so much

Wednesday, July 22nd 2015

Benjamin nice lesson thanks my friend you´re great !!!!!!!!!!!!!

Wednesday, July 22nd 2015

I really enjoyed this lesson rather useful.

Wednesday, July 22nd 2015

thanks for this lesson

Thursday, July 23rd 2015

I really need this lesson
Thanks Benjamin

Saturday, July 25th 2015

thank you so much even thought i got 9 out of 10~
i’m very happy

Saturday, July 25th 2015

Thank you sir for sharing your experiences with us.I am looking forward to seeing your next lecture.
Regards,

Saturday, July 25th 2015

I got 10 out of 10! LOL! I love you and your accent but do you mind to repeat a little bit more than you do right now? Thanks!

Saturday, July 25th 2015

Benjamin, It’s my first class and I’m astonished.

Thank you for your time dispensed

Saturday, July 25th 2015

I liked a lot the class. Very good. Keep doing awesome classes.
Thank you.

Saturday, July 25th 2015

thank you Sir, i got them all correct ;)

Sunday, July 26th 2015

Thanks a lot Mr.Benjamin , I is a useful lesson>

Sunday, July 26th 2015

thx a lot

Sunday, July 26th 2015

Thank you for this lesson its very useful..godbless

Monday, July 27th 2015

Benjamin is my favorite teacher :)

Monday, July 27th 2015

Thanks a lot for the lesson, Benjamin.

Monday, July 27th 2015

Thank a lot, Benjamin.

You tell us slowly and clearly. I will follow your lessons.
But as an advice, please change your avatar photo :) because you look more handsome on videos.. Ha?

Monday, July 27th 2015

Thanks very usuful!

Monday, July 27th 2015

Thank you

Tuesday, July 28th 2015

thanks for this lesson. definitely its the best course ever in the internet. congratulations

Tuesday, July 28th 2015

Very excited !

Wednesday, July 29th 2015

9/10 =)

Wednesday, July 29th 2015

I just thought they were sending me to a very blue website to improve my English listening comprehension. Mmmm that was 9/10… Too bad!

XD

…It’s so useful. Just Try it!

Thanks a lot for this very blue website. ;D

Wednesday, July 29th 2015

    hahah……very funny.

    Wednesday, November 23rd 2016

Thanks benjamin, this class is quite interesting.

Wednesday, July 29th 2015

Thanks Benjamin your class was very useful and understandable , Cuz every time I find it so hard to understand phone conversation.

Wednesday, July 29th 2015

    Hi, Assuma, Can we be English mate? lets have a conversation!

    Thursday, August 11th 2016

Thanks

Thursday, July 30th 2015

Thanks Teacher for this lesson, very nice!

Thursday, July 30th 2015

10/10, very nice and useful lesson Benjamin,thanks!!!

Friday, July 31st 2015

Thanks Benjamin

Saturday, August 1st 2015

thxxxxxxxxxxx benjamin its great lesson

Saturday, August 1st 2015

I’ve got 9/10 :)

Saturday, August 1st 2015

Tanks Benjamin, it’s useful not just for phone conversation

Saturday, August 1st 2015

hey thanks I learned something new today

Saturday, August 1st 2015

Really, great

Sunday, August 2nd 2015

thanks, it’s great

Monday, August 3rd 2015

Thanks Benjamin, You are really such a nice teacher. You teaching style is very good. Thanks a lot..

Monday, August 3rd 2015

i got 10 of 10 very nice !!!
the lesson was excelent !

Wednesday, August 5th 2015

nice way to learn English in free of cost..

Wednesday, August 5th 2015

The professor Benjamin is great, his lesson are fantastic, thank you so much.

Wednesday, August 5th 2015

Great and funny lesson Benjamin. Thanks.

Friday, August 7th 2015

i got 9 :D

Saturday, August 8th 2015

I thınk ı will learn to English with you.Thanks Benjamin.

Monday, August 10th 2015

yeah! i got 100.

Tuesday, August 11th 2015

thanks

Tuesday, August 11th 2015

your video is great but your quiz is disgusting, thanks for the video :P

Tuesday, August 11th 2015

It’s so useful for me to solve the problem when I talked with my bossed over phone, thanks!

Wednesday, August 12th 2015

Thanks

Wednesday, August 12th 2015

Thanks Benjamin

Tuesday, August 18th 2015

Thank you so much, great lesson.

Saturday, August 22nd 2015

that is pity i
got 4 point

Sunday, August 23rd 2015

thankyou teacher! Iam working in Australia now.
I have to learn English more.

Sunday, August 23rd 2015

I want to say thank you so much to teach us on this web-site.Your teaching style is so great because of using body language while teaching the lesson.That is the point your lessons are understandable.Keep going Benjamin ! :)

Monday, August 24th 2015

very useful one
thanks

Friday, August 28th 2015

Hello, I really like your lessons! Thank you so much, Benjamin.

Sunday, August 30th 2015

Very good lesson, thanks a lot Benjamin

Wednesday, September 2nd 2015

Very useful Lesson .
Many Thanks Mr.Ben

Sunday, September 6th 2015

Thanks!

Tuesday, September 8th 2015

Thanks,it is very usefull.

Wednesday, September 9th 2015

Tnx man

Thursday, September 10th 2015

Thanks Benjamin for this lesson, I can catch your lesson, it’s surprise me , I do really need the lesson like this, the phone conversation just confuse me a lot.

Thursday, September 10th 2015

Thank you very much.

Thursday, September 10th 2015

Great class…a bit of sand to create a beach…funny and with a nice style to teach.

Thanks and very useful

Saturday, September 12th 2015

thanks, Ben. I like your accent.

Sunday, September 13th 2015

Thank you!!

Monday, September 14th 2015

It is really going to improve my skills and after watching this I’m full of confidence and just believe I can achieve here what I want.Thanks a lot…

Saturday, September 19th 2015

Guaooooo it’s very important these lesson.
Thanks Benjamin, you eplain very well. I will practice the conversation.

Sunday, September 20th 2015

i got 9 :)

Thursday, September 24th 2015

Thank you very much, your lesson it is very usefull

Saturday, September 26th 2015

Thank you so muchos teacher.

Saturday, September 26th 2015

Good job. Thanks!!!

Saturday, September 26th 2015

I have just heard you. really you are professional

Monday, September 28th 2015

Nice class..thanks

Wednesday, September 30th 2015

Thank you sir..I was wondering if you are from United Kingdom, because of your British accent?

Thursday, October 1st 2015

thanks banj its good lesson

Friday, October 2nd 2015

i got 8-10 not bad.

Friday, October 2nd 2015

very nice information..

Wednesday, October 7th 2015

Thanks 9/10

Thursday, October 8th 2015

THANK YOU SIR…..

Tuesday, October 13th 2015

thank you so much :)

Tuesday, October 13th 2015

Thank you so much
i got 10 points
it’s pretty sick for me.
:D

Thursday, October 15th 2015

Very useful. Thank you Benjamin. But:
7. Arya: “We close at 6 p.m.”
Breinne: “____________ you close at 6 p.m.?”
Do you say
Did you say. Could be this one correct too? without that?
Do you say that
Did you say that. Correct

Tuesday, October 20th 2015

ຂອບໃຈ
Thanks

Tuesday, October 20th 2015

The course is really helpful. Thanks Ben!

Wednesday, October 21st 2015

Thanks for this lesson

Wednesday, October 21st 2015

Dear Benjamin:
Thanks for your useful tips in phone conversations.Besides,I’m so impressed with your exquisite teaching way.

Saturday, November 14th 2015

Great Benjamin, really works

Monday, November 23rd 2015

9/10 thanks a lot

Sunday, December 6th 2015

Hi its great lesson. Thank you so much teacher Benjamin

Tuesday, December 8th 2015

Thank you Benjamin!

A: This is job interview on phone
B:Sorry, What did you say?
B:I am struggling to understand. Did you say hımm honeymoon..

Thursday, December 10th 2015

Thanks for the lesson, very useful, great!

Monday, December 28th 2015

Thank for good tutorial. Keep going!!

Wednesday, January 27th 2016

I appreciate what u do. ..

Monday, February 1st 2016

Thanks for a lesson, Benjamin.

Wednesday, February 3rd 2016

thank you Benjamin! i just found you on youtube and quickly subscribed your youtube channel. its so useful!

Friday, February 12th 2016

Thank you!

Friday, February 26th 2016

Thanks for your lesson,it is interesting.i love it and i love you too much.

Wednesday, March 2nd 2016

Thanks for this lesson!

Thursday, March 3rd 2016

thank you Mr. Benjamin. I got 100 for my first lesson.. …..
Let’s learn another thopics

Thursday, March 3rd 2016

You make a very good job! No, it’s more, it’s a wonderful profession! Thank you so much!

Sunday, March 13th 2016

Thank you so much,Benjamin, great lesson!I understand you perfectly well!

Monday, March 14th 2016

Thanks for this great lesson!

Tuesday, March 15th 2016

thanks dude it is great lesson
i could catch your lesson it is quite easy

Friday, March 25th 2016

Thank you Benjamin
Great lesson .

Saturday, April 9th 2016

🖖🖖🖖

Tuesday, April 12th 2016

thank you, it has been very nice lesson!

Wednesday, April 13th 2016

I learned new conversation skill with your help, thank you for your interest!
We need too much example about a business meeting, conference call…

Thanks a lot

Thursday, May 19th 2016

Thanks for the lesson, very useful.

Sunday, May 29th 2016

Thank you very much Benjamin for lesson!

Friday, June 24th 2016

Benjamin: You´re a gooood teacher!!!, I love this lesson, your vocal an body expressions are very helpful for me

Saturday, June 25th 2016

oh you’re such a amazing guy,i love your teaching style,your voice is very clearly, the exppession on your face and the way you showing your idea through body is great, i love this video and really looking forward to your next video.

Friday, August 19th 2016

Just love the way you teach. Very vivid. So much fun.

Saturday, August 20th 2016

Thank you ^_^

Saturday, October 15th 2016
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